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Difference Between a (Licensed) Community Association Manager and a Property Manager?

Difference Between a (Licensed) Community Association Manager and a Property Manager?

  • Posted: Feb 24, 2022
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Difference Between a (Licensed) Community Association Manager and a Property Manager?

The roles, responsibilities, and differences between these two jobs Key takeaways:

Find Property Managers

The terms property manager and community association manager are sometimes used interchangeably, but there are important differences.
Each job has its own responsibilities and functions. Property managers primarily work with tenants and oversee individual apartment units or homes.

A property manager’s typical responsibilities include collecting rent, showing vacant units to prospective tenants, and handling maintenance and repairs for individual apartments or homes.
Community association managers typically work with the board of directors of an HOA or COA.

A community association manager’s usual duties include preparing budgets, collecting bids from vendors, and overseeing repairs and maintenance of amenity spaces or common areas.
A property manager deals with the day-to-day operations of a property or an association, whereas a community association manager is more likely to be involved in large-scale or big-picture projects that affect the community as a whole.

It is important to know the differences between a property manager and a community association manager to hire the right professional for the task and contact the right person with your question or concern.
You may have heard the terms property manager and community association manager used interchangeably. While the two job titles have similarities, there are also key differences between them. If you’re a real estate or property management professional – or a vendor who serves these industries – it is important to understand that property managers and community association managers have different responsibilities and job functions. We will outline them below.

 

Property managers
A property manager is typically the liaison between tenants or homeowners and an HOA (homeowner’s association). They are responsible for individual units in an apartment, condo, or homes in a neighborhood or community.

Property managers oversee the physical property itself and generally respond to tenant inquiries about their particular unit. They are usually the ones who manage leases, collect rent or Condo/HOA payments, handle maintenance and repairs for units or homes, and address tenant complaints and concerns.

The core responsibilities of a property manager include:

Rent or HOA payment collection
Repair management and maintenance for each unit or home
Vacant unit showings to prospective tenants
Responding to tenant complaints
Inspecting units after tenants move out
Handling an eviction process
Community association managers
Community Association Managers (CAMs) are usually in charge of budgets, record-keeping, and managing community spaces such as a clubhouse, pool, or community landscape features. They’re involved in all aspects of running the HOA (if there is one) or the community and thus have extensive knowledge of HOA governing rules and local applicable laws.

LCAMs

Are usually hired by the board of directors of a homeowner’s association (HOA) or condo owner’s association (COA). They may plan community activities and help enforce community rules. A CAM’s exact duties are likely to vary slightly depending on the hiring association, but broadly speaking, they’re in charge of big-picture tasks and responsibilities.

The Core responsibilities of a CAM include:

Supervision of community maintenance, such as common areas, pool cleaning, landscaping, etc.
Creation and overseeing of budgets.
Site inspections.
Negotiation of contracts for common property repairs or enhancements.
Assisting the board in selecting vendors; collection and presentation of bids for projects.

The key differences

Both property managers and CAMs might handle tasks such as pool maintenance or trash collection, but in general the former takes on the responsibilities of a landlord while the latter oversees larger-scale projects and activities that have implications for the entire community. You can think of property managers as dealing primarily with individual tenant needs and CAMs as handling the needs of the entire building, neighborhood, or association.

Most states require property managers to obtain a real estate license, but this isn’t the case for CAMs. They may or may not have a real estate license, but they should be well-versed in local housing laws and know the rules of the owner’s association that hired them. It is important to properly vet prospective candidates whether you’re seeking a property manager or a CAM.

Why the differences matter
It is important to know the differences between a LCAM and a property manager so that you can hire the right professional for the tasks at hand. From a tenant, unit owner, or vendor perspective, knowing the differences between these two roles can help you determine which person to address with a specific questions or problem.

 

Start a Career as a Licensed Property Manager, Get Licensed!

Do you want to become a Property Manager? SFPMA and our Education Partners Provide State Approved – Online and In classroom courses for Licensing, Educational and instructive information through the association. Find out more about Licensing & Advancement Courses for the property management industry. Get your License Today!    Become a Licensed Property Manager 

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Join Becker Shareholders Steven H. Mezer, J. David Ramsey, and Senior Attorney JoAnn Nesta Burnett for this online class: 2/17 at 1:00 PM EST!  Emotional support animals on the property despite pet or animal restrictions.

Join Becker Shareholders Steven H. Mezer, J. David Ramsey, and Senior Attorney JoAnn Nesta Burnett for this online class: 2/17 at 1:00 PM EST!  Emotional support animals on the property despite pet or animal restrictions.

  • Posted: Feb 15, 2022
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Join Becker Shareholders Steven H. Mezer, J. David Ramsey, and Senior Attorney JoAnn Nesta Burnett for this online class:

2/17 at 1:00 PM EST!

Emotional support animals on the property despite pet or animal restrictions.

Register Today!

2/17 at 1:00 PM EST! Join Becker Shareholders Steven H. Mezer, J. David Ramsey, and Senior Attorney JoAnn Nesta Burnett for this online class where you will learn about the Fair Housing laws on the state, federal and local level that impact community operations and actions with respect to requests to maintain emotional support animals on the property despite pet or animal restrictions.

Participants will learn about the Fair Housing laws on the state, federal and local level that impact community operations and actions with respect to requests to maintain emotional support animals on the property despite pet or animal restrictions.
Some topics to be discussed:
• Fair Housing Act and Disability Accommodations
• Evolving Law of “Prescription Pets”
• Establishing a Handicap
• Competing Definition of Service Animal Under ADAAA and FHAA
• What to do When the Disability is Not Obvious
• What a Disabled Person Needs to Provide in Order to Own a Service Animal
• Innate Qualities of Service Animal
• Failing to Make Reasonable Accommodations and Modifications
• What to do when “Skeptical” Information is Provided
• Damages and Penalties for Discrimination
• Register Now
CEU INFORMATION
Florida
Provider: #0000811
Course: #9630287
Credit: 1 ELE
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Run a better building. helping property managers provide a superior experience to residents. / BuildingLink

Run a better building. helping property managers provide a superior experience to residents. / BuildingLink

  • Posted: Feb 06, 2022
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Run your building better. Are you using buildinglink?

Have it all or choose the features that suit your building.

Package Tracking

Package Tracking

Key Tracking

Maintenance & Work Orders

Visitor Permissions

Resident Profiles

Document Library

Amenity Reservations

Parking & Vehicle Management

Asset & Inventory Tracking

Automatic Notifications

Management Analytics

Resident Portal & App

3rd-Party Software Integration

Employee Attendance

Specialized Hardware

Let’s talk

BuildingLink can help you save time, run better, and keep residents happy and safe.

Let us show you how. Ask for Richard Worth SFPMA’s Contact.

SCHEDULE A CALL           CALL 1-877-501-7117

Keep everyone engaged and informed.

A branded web portal and mobile app make it easy for residents to:

  • Request maintenance
  • Book amenities
  • Track packages
  • List Guests
  • Interact with neighbors
  • Access benefits from local vendors

The system automatically notifies residents, board members, and staff, based on their role and notification preferences. In case of an emergency, management has the power to broadcast announcements using voice, text, and email.

Read more about our resident experience and messaging tools.

Keep track of packages, valuables, and guests.

Maintain a detailed record of anyone and anything that passes through your building. Let residents register guests, set special permissions, and receive real time updates on pickups and deliveries.

BuildingLink’s hardware integrations allow you to scan incoming packages and collect signatures, and the patented KeyLink system lets you share apartment keys with safety and ease.

Read more about our hardware integrations, package module, and KeyLink by BuildingLink.

Streamline maintenance and operations.

BuildingLink works like magic to save your employees time, delight your residents, and give you the insights on your building that you need to tackle issues and avoid costly mistakes. Our central dashboard lets you track, search, and monitor everything that matters:

  • Service tickets
  • Inventory levels
  • Employee performance
  • Legal documents
  • The latest shift
  • Your resident’s preferences and requests.
  • And even more management tools!

Read more about management tools.

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Fishy Legal Tactics HOA Attorneys Have Used for Collections by Mitch Drimmer

Fishy Legal Tactics HOA Attorneys Have Used for Collections by Mitch Drimmer

  • Posted: Feb 05, 2022
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Fishy Legal Tactics HOA Attorneys Have Used for Collections

Mitch Drimmer  / Axela Tech

 

Thinking outside the box can be great, especially in the homeowners association and condo association industry. It’s what makes our signature collections process here at Axela so successful.

But out-of-the-box thinking can be used against you, too. Attorneys are always looking for new ways to make the most money, even HOA attorneys. Time and again we’ve seen the tricks they use claiming to try to collect for your association, but really they’re just lining their own pockets. So often, using an HOA attorney ends with the association losing the money owed to them, and having to pay on top of that to cover lengthy legal efforts that didn’t succeed anyway.

Every time we hear stories about the crazy lengths some lawyers will go to when collecting for HOAs or condos, we start to think maybe the box is there for a reason.

Unjust Enrichment Someone Expense Someone Else

Unjust Enrichment

A while back we talked about a community in a sticky collections situation. One of their unit owners had passed away, leaving a mortgage-free title to an heir. But, it came with a $13,000 tax certificate (which had been sold to an investor) and $17,000 owed to the association, as well as a tax-deed sale that had already been set. The perfect storm for the association to lose out on a hefty chunk of change. Now Axela was able to draft a clever plan to avoid that and had to act quickly to make it work, but if we hadn’t been called in, here’s what would have happened:

The HOA’s attorney wanted to let the unit go to the tax-deed sale and then file a suit for something called “unjust enrichment.” This is a claim basically stating that someone (in this instance, the investor who’d purchased the tax certificate) was paid at the expense of someone else (the association).

This is a risky play for a lot of reasons: first, if the tax sale goes through, the money owed to the association is ‘wiped out,’ meaning there is no chance of recovering money from the sale or from the owner after the fact. Additionally, if the judge found that the investor was not unjustly enriched (which is the likely outcome) their tax lien would have been rightly prioritized over association fees.

So the idea of unjust enrichment was a wild reach that was almost certainly going to be unsuccessful in recovering for the association. But it would have been a definite way to tack on a ton of hours in legal fees for the attorney, wouldn’t it?

Fishy Lawsuits Questionable HOA Attorneys

Sneaking In New Rules

Fishy lawsuits aren’t the only questionable trick attorneys have up their sleeves. One client we worked with had an attorney attempt to completely ignore state statutes by advising the Board to modify the community’s governing documents to contradict state laws. This was complicated and unethical for several reasons, like the fact that governing documents don’t overrule state statutes (something an HOA attorney would be WELL aware of!) so the attorney’s time and counsel which they charged the association for were totally unnecessary.

To add insult to injury, these changes were made to try to force the bank to take responsibility for debt owed to the association, creating a lengthy legal battle as part of this ridiculous plan. Again, we’re seeing a trend of attorneys being paid but the association not recovering their lost income – in fact, the community often winds up owing the attorney more for their efforts and having to write off the bad debt from the delinquent assessments. Talk about throwing good money after bad!

Attorneys Being paid associations not recovering

Just Because it’s Legal Doesn’t Make it Ethical

Clearly, all HOA attorneys are not the same, and we hope that your community association’s attorney is an upstanding and ethical partner for your community. You need your attorney to be available to advise you on decisions the Board makes to help prevent future lawsuits and to deal with any that do come.

But your attorney is just one of the tools in your community association’s toolbox. Just as you wouldn’t use your HOA attorney (and pay their high fees) to perform management tasks, you also shouldn’t be hiring your attorney to perform collections. The attorney’s only recourse is to take the issue to the courts. That means pursuing foreclosure, or, if that’s not likely to be successful, trying some legal scheme like these that will get the attorney paid for their time, but is unlikely to end with money in the association’s pocket.

The Attorney's Recourse To The Courts

Treating People Like People

Thinking outside the box can be great, but the more we hear about the crazy legal hoops attorneys find to jump through that only seem to take advantage of the association, the more we think that they need the box.

There’s at least one ethical, merit-based way that has a 95% success rate when it comes to collecting debts owed to associations: Axela. Our proprietary technology and process empowers defaulted homeowners to set up payment plans they can actually pay off, rather than harassing them for lump sums of money they’ll never be able to repay, or putting them out of their home in a foreclosure.

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The New York Times was doing a story about the incredible number of condominiums in Miami and how fast they were all built read it here!

The New York Times was doing a story about the incredible number of condominiums in Miami and how fast they were all built read it here!

  • Posted: Jan 31, 2022
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HOW IN THE WORLD DID WE  GET HERE?

By Eric Glazer, Esq.

So, I get a call a few weeks ago from a reporter at The New York Times.  He was doing a story about the incredible number of condominiums in Miami and how fast they were all built.  How the entire skyline on the coast changed dramatically in the past 40 years or so and if it’s possible that The Champlain Towers in Miami was just a freak occurrence, or something that we need to start thinking about regarding all condominiums that were rushed through and given the green light.  Is it possible for other similarly situated buildings to start falling down?

The story is somewhat startling but not surprising.  It’s a story about greed, out of control construction, tampering with Mother Nature, little to no inspections, rushed through permits,  law firms and politicians helping developers  and The Florida Legislature turning a blind eye towards all of it.

If you’re living in a building in Miami, this is a must read.  If you don’t live in Miami, but are concerned about whether or not your building was built properly, it’s a must read as well.  Besides myself, there are politicians, builders, developers and other experts that tell their side of the story in detail.  Some of it is shocking.

Because so many turned their backs years ago, no wonder the story is called THE TICKING CLOCK OF MIAMI’S CONDO EMPIRE.  You should also know that coincidentally, Robert Lisman, who is the resident from Champlain Towers East, is the producer of our Condo Craze You Tube channel.  It’s a long article but again, it’s a must read.  To read it, click the Towers and the Ticking Clock below:

The Towers and the Ticking Clock

 

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How to Manage Littoral Zones in Florida by SOLitude

How to Manage Littoral Zones in Florida by SOLitude

  • Posted: Jan 30, 2022
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How to Manage Littoral Zones in Florida

Littoral Zones in Florida Waterbodies

Florida is famous for its beautiful wetlands, but these natural treasures are threatened by hundreds of different factors, from the composition of bottom sediments to features in the surrounding landscape. The space where these environments meet provides valuable insight about the health and diversity of an aquatic ecosystem. This unique area is called the littoral zone.

What Is a Littoral Zone?

The littoral zone is the down-sloping shelf of a pond or lake. This is the area that stretches from the high-water mark to the shore and into the area where sunlight penetrates through to the sediments at the bottom of a waterbody. Although the exact definition of littoral zone can change depending on the waterbody, it is generally considered the shallow area close to the shore in both saltwater and freshwater environments.

When healthy, the littoral zone looks like a miniature wetland. The beneficial plants that grow here often feature purple, white, yellow, or blue flowers that usually bloom all year long in Florida’s climates. These plants may include Golden Canna, Pickerelweed, Southern Blue Flag Iris, Fragrant Water Lily, and Florida Swamp-Lily.

Importance of a Littoral Zone

The littoral zone or littoral shelf supports a large number of native plants and aquatic life. Because Florida’s aquatic species are so diverse, some plants can survive partially or completely submerged while others do just fine floating on the water’s surface. Waterbodies that support a wide variety of native plant species tend to provide more nutrients to the native wildlife that are key to maintaining cover and habitat. In addition to supplying food to ponds and lake fish, local plants help maintain balanced levels of oxygen and other key elements.

Benefits of a Littoral Zone

In addition to protecting the health of lakes or ponds, the littoral zone can enhance the aesthetic appeal of any Florida waterbody. When filled with thriving plants and wildlife, a well-tended littoral zone adds value to the shoreline and even the surrounding property.

A littoral zone helps improve water quality by fostering beneficial species that consume the excess nutrients that contribute to nuisance algae and invasive aquatic weed growth. Additionally, when located near a flow structure, the littoral shelf helps filter out the minerals and nutrients in water before it leaves the lake or pond. This improved water quality has the added benefit of keeping mosquitos at bay and reducing foul odors exuding from the water.

Littoral shelves also help maintain the shoreline and prevent erosion. The native plant roots hold the soil and make the banks more stable and durable, which in turn helps reduce the need for extensive restoration or dredging projects in the future.

Littoral Zone Maintenance

Because the littoral zone transitions from dry land to the aquatic environment, it responds to natural and human influences and activities in the land ecosystem as well as the aquatic one. And because it is important for many industrial and recreational purposes, the littoral shelf is often drastically affected by human activities that amplify algal and weed growth, nutrient loading, overgrowth of invasive species as well as cause acidification and fluctuations in the water level. This underscores the importance of the littoral zone and littoral shelf maintenance for the health of lakes and ponds.

Establish A SOL Pro Plan for A Balanced, Healthy Waterbody

When properly established and managed, the littoral zone is less likely to require herbicide or algaecide applications. Recurring proactive management strategies such as nutrient remediation, biological bacteria applications, water quality testing, aeration, Oxygen Saturation Technology (OST), and other sustainable solutions can have a lasting positive impact in Florida’s delicate aquatic environments. A SOL Pro Annual Management program will help any property owner prolong the balance and beauty of their lake or pond’s littoral zone.

 

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Are Algal Blooms Harmful to Humans? by SOLitude

Are Algal Blooms Harmful to Humans? by SOLitude

  • Posted: Jan 26, 2022
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Are Algal Blooms Harmful to Humans?

by SOLitude Lake Management

 

Are Lake & Pond Algal Blooms Harmful to Humans?

During the summer, we all look forward to recreational activities on local lakes and ponds; however, sometimes our plans are canceled due to unsightly, smelly, harmful algal blooms. Knowing a little about how HABs form can help us understand their health effects, ways to identify them, and strategies to prevent them.

How Do Harmful Algal Blooms Form in a Lake?

Algae are a natural feature in many aquatic ecosystems. Most lakes have some algae growth on a regular basis, especially during the warm summer months, but it is crucial to stay on top of the algae development since blooms can happen quickly – before you know it, there are ugly floating mats on the lake’s surface. Likewise, certain species like cyanobacteria (also referred to as blue-green algae) can create concerning conditions by releasing dangerous toxins into the water.

Here are some signs that a bloom may be harmful:

  • Visible pond scum on the lake’s surface
  • Various colors such as reddish-brown, blue-green, or pea soup color
  • Often looks like paint floating on the water

Toxicity of Blue-Green Algae

Each bloom’s toxicity can vary and it’s hard to predict how dangerous a bloom will be as its toxicity changes daily. If the lake on your property looks like it may be developing dangerous levels of algae growth, take immediate steps. Not all blooms are toxic, and the only way to be sure that a bloom may become toxic is through laboratory testing. However, it can take a few days to collect and test samples, and by then, it may be too late.

Why Do Lakes Have Algal Blooms?

Most often, harmful and toxic algal blooms occur because a lake or pond is not healthy. The lake may have an excess nutrient load due to the presence of too much phosphorus and nitrogen. When there are too many of these nutrients in the lake water, algae can overgrow or bloom.

A waterbody’s health can change year over year, depending on the weather and other factors in its surrounding environment. This is why a lake that was seemingly healthy suddenly experiences a bloom. This doesn’t necessarily mean the lake is destined for poor health, but it does indicate that there are imbalances that must be addressed.

Conditions that may change lake health and cause a harmful algal bloom include:

  • Changing weather and climate—longer dry spells can lead to more algal blooms.
  • Excess nutrients in sediment—nutrients are absorbed by the lake’s sediment but are sometimes released due to a variety of conditions that are difficult to predict
  • Development around a lake—if the lake or pond area is developed and the vegetation removed, there can be more pollution in the waterbody due to runoff
  • Water flow changes—if the water flow is no longer adequate, it may become stagnant and the temperature may rise, creating conditions that are favorable for algae blooms

What Are the Effects of Harmful Algal Blooms?

The toxins produced by harmful algal blooms can cause serious health impacts to pets, people, wildlife, and livestock. These health effects can range from skin irritation and rashes, gastrointestinal illnesses, neurological problems, and even death.

 

Strategies to Manage Harmful Algal Blooms

Once algae have overgrown enough to cause a large bloom, management can be challenging. Prevention is the best way to ensure harmful algal blooms don’t occur. Association boards and community managers can help prevent or minimize the risk of harmful algal blooms by taking the following steps:

  • Ensure there is plenty of water movement and dissolved oxygen by installing fountains and submersed aerators.
  • Pick up and properly dispose of pet waste, which is a common source of excess bacteria and nutrients.
  • Implement landscaping strategies such as xeriscaping that help improve groundwater filtration before the water enters the lake.
  • Replace manicured lawns or cement banking around the lake with native plants for additional filtration and shoreline stabilization. Allow native deep-rooted plants to grow close to the water’s edge.
  • Promptly remove grass clippings and leaves to prevent their decomposition in and around lakes and ponds.
  • Reduce nutrient-rich runoff by using phosphorus-free fertilizers and detergents.
  • Stock fish, such as triploid grass carp, that feed on algae and nuisance aquatic plants. Triploid grass carp are not legal in all states. Make sure to check your state regulations before stocking.

Maintaining Balanced Water Quality

To eliminate algae, the best course of action is to contact a freshwater management professional who can monitor and maintain balanced water quality and advise and apply appropriate management solutions. These professionals will ensure that the lake or pond’s water is clean and healthy and that the levels of algae remain at beneficial, manageable levels.

DOWNLOAD A FREE TOXIC ALGAE GUIDE

 

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BuildingLink – Forward Focus: Re-engineering for the next 20 years by Richard Worth Regional Sales Director – Florida

BuildingLink – Forward Focus: Re-engineering for the next 20 years by Richard Worth Regional Sales Director – Florida

  • Posted: Jan 25, 2022
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BuildingLink – Forward Focus: Re-engineering for the next 20 years

by BuildingLink

 

The “What” and “Why” behind the changes BuildingLink is making.

BuildingLink has been hard at work – making our groundbreaking management system even better! The BuildingLink architecture we launched 20 years ago has withstood well the test of time – as evidenced by our amazing 5,800 property customer base. We know it is time to revisit and re-engineer what we had built, to make our management platform even more amazing. What are we currently working on?

 

We started with these core modules – Maintenance & Repairs, Amenity Reservations, Unit Overview, and Announcements – and have nearly completed rearchitecting their entire back end and front-end with these goals in mind:

·  Creating a state-of-the-art, eye-pleasing design.

·   Enhancing BuildingLink’s navigation experience by switching to a new single-page application (SPA) approach using Vue.js (instead of server-based page rendering) with dynamic drill-downs, pop-ups, and mouse-overs.

·   Implementing a super-secure back-end data layer built on API calls (technology that protects, limits, and speeds up access to your data).

·   Modularizing the code functionality to make it more predictable, reusable, and expandable by our developer team.

·   Preparing our site to support the latest and greatest in scalable, resilient technology – the stuff developers are excited to work with!

·   Moving to an entirely new and more “muscular” data center with better and faster servers and lots more internet connections. (Now Complete)

We hope you like what you have been seeing – we’re designing the changes by asking, managers, board members and BuildingLink fans to participate in our evolution through continuous user feedback.

We’ve already implemented more than 30 awesome suggestions from our valued BuildingLink users (THANK YOU!).

 

Rest assured that we take every bit of feedback to heart. We are working on the most important things first, the best way to influence the changes you would like to see is to please share with us your feedback
Call or email our Florida Sales Director

Thank you
Richard Worth
Regional Sales Director – Florida
407-529-6063
Richard@BuildingLink.com

 

 

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Shifting the Emotional Burden of Condo and HOA Delinquency by Axela Tech.

Shifting the Emotional Burden of Condo and HOA Delinquency by Axela Tech.

  • Posted: Jan 25, 2022
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Shifting the Emotional Burden of Condo and HOA Delinquency

by Bob Gourley / Axela Technologies

As an HOA delinquency collections professional, I frequently handle collection issues involving home and unit owners who have fallen behind in the timely payment of their association. So I know all too well the very real emotional cost paid by both debtor and collector. Timely payment and collection of common fees and assessments is as basic a business transaction as there is. However, because real human beings are involved, the transaction is often wrought with human emotion. Many times, those emotions range from tragic to hostile. Using a specialized debt collection agency for your condo or HOA delinquency problems isn’t just practical, it could be a lifesaver!

 

Pay Close Attention to the Person Behind the Debt Curtain

Unfortunately, regardless of how a condominium or HOA is managed—professionally or by the association itself—HOA delinquency cannot go unchallenged. If common fees and assessments aren’t collected in a timely fashion, the association suffers. Monies that were budgeted for association expenses aren’t available and, in some extreme cases, the good-paying owners in the community could be forced to cover the delinquencies through increased dues or assessments. This is an unfair situation that can cause serious distress in your community.

Shifting the Emotional Burden of Condo and HOA Delinquency

 

That said, consider this: when a homeowner hasn’t paid their association dues for multiple months, there are typically underlying circumstances and turmoil. Money is tight for whatever reason and the homeowner has decided that the association can wait for their money. Studies have shown that people experiencing financial hardships are far more prone to physical and emotional illness. Approaching someone who is experiencing financial hardship is challenging and should be handled by someone trained in doing so, as the conversation will likely be unpleasant.

Shifting the Emotional Burden of Condo and HOA Delinquency

 

Preparing for a Difficult Conversation

Should a delinquent homeowner decide to call the association or management firm to discuss their delinquency and address how they will repay the association, it will almost certainly be a lengthy call. It typically starts pleasant enough but quickly devolves into a discussion of non-association business items and explanations (or excuses) of why the fees cannot be paid at this time. The debtor will often play to the empathy of the person receiving the call, expecting that their story will convince the call recipient of their goodness and their intent to pay eventually when things get better for them. But the association is a business, and no amount of empathy can erase the fact that the money they owe is very much needed to keep the community healthy and successful. Homeowners often fail to remember that they don’t just live in a house that they call home, they live in a collection of homes that rely on one another to thrive, and any dollars lost can cause real struggle.

Shifting the Emotional Burden of Condo & HOA Delinquency

Once they are reminded of that, the call tends to escalate into anger because the debtor isn’t getting the leniency they hoped for or want. If you have ever received a call like this, you know exactly what I am talking about. These calls often end with little to no positive outcome.

In fact, there is usually a negative outcome. The debtor is upset because the call didn’t go their way. They still owe the money and they are now convinced that the association doesn’t care about them. The call recipient is typically upset because they have spent a great deal of time hearing the sad tale of woe and then being subjected to the debtor’s anger when things didn’t go their way. I have heard tales of people listening to the debtor for 25 to 30 minutes and then needing just as long to recover from the sad and hurtful phone call before being able to get back on task. This is a great emotional expense, but it can also be a great financial expense for time lost to an unproductive activity.

 

Hand Off the Emotional Burden

Using a specialized and fully licensed condo and HOA delinquency collection service such as Axela Technologies makes perfect sense in this situation. The association or management firm simply places the delinquent home or condo owner into our collections system as needed. At no cost or risk to the association, Axela Technologies’ highly-trained debt collection professionals take that burden off the association or association management firm. Since working with delinquent owners is all we do, you can bet we are equipped to handle the emotional cost of delinquency to the owner as well as the association. Since our service is merit-based, there is no extra financial burden on the good-paying owners. We take a negative and turn it into a positive.

Get in touch with Axela Technologies and avoid the emotional cost of delinquency for your association and your association members. Axela Technologies handles all collections on a merit-based system. Visit our website at https://www.axela-tech.com today to get in touch with one of our collections experts.

 

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SRI Consultants, Inc – ENGINEERING AND ARCHITECTURAL SERVICES

SRI Consultants, Inc – ENGINEERING AND ARCHITECTURAL SERVICES

  • Posted: Jan 25, 2022
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ENGINEERING AND ARCHITECTURAL SERVICES

Here at SRI Consultants, Inc., we take pride in what we do. The extra effort and attention to detail put forth by our team ensure you receive the highest quality services available to the industry, all while saving you time and money. Coastal areas like South Florida have a unique need for concrete rehabilitation and protection services predominantly related to assessing structural damage. Our team has specialists in structural engineering, civil engineering, environmental engineering and corrosion engineering at your disposal.

 

We offer engineering services for projects related to single family homes, multi-story structures, condominiums, hotels and motels, cooling towers, and seawalls. All project drawings are prepared using the latest AutoCad software. SRI can also deliver projects in Revit Architectural and Revit Structural.

 

Structural Design & Analysis
Structural analysis using state-of-the-art computer analysis programs for various building code requirements – FBC, IBC, ASCE, AISC. Structure types include reinforced concrete, metal and heavy timber structures. Cooling tower supports and retrofits. Window and door replacements for high-rise buildings and store fronts.
Corrosion Engineering
Corrosion condition assessment of concrete structures using corrosion potential mapping and corrosion rate measurements. Design of corrosion mitigation systems such as Cathodic Protection and/or Prevention. Building piping corrosion remediation for cooling water systems and domestic water lines.
Civil Engineering
Site planning, drainage design, and grading
Environmental Engineering
Phase I and II assessments (ASTM Standard), contamination assessments, corrective action plans (CAP), contamination assessment reports (CAR), remedial action plans (RAP), and fuel tank closure assessments
Conversion of Paper Design Documents to CAD
Conversion of paper-based design documents to data-rich 3D models, improving document preservation, organization, and storage. Revit modes incorporate all disciplines in one file and allow users to view structures from many different perspectives and cross sections.
Expert Witness Services
Client support for reviewing technical documents, commenting, preparing opinion letters, and providing testimonials.

 

SFPMA Members Find us on the members Directory

 

https://wp.me/p6Iu1B-bFr

 

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