Become a Member: JOIN SFPMA TODAY   LogIn / Register: LOGIN/REGISTER

SFPMA Industry Articles | news, legal updates, events & education! 

Find Blog Articles for Florida’s Condo, HOA and the Management Industry. 

First learn what to look for in a Property Management Company benefits, services they provide, how they collect fees, how repairs are addressed and laws & licensing.

First learn what to look for in a Property Management Company benefits, services they provide, how they collect fees, how repairs are addressed and laws & licensing.

  • Posted: Mar 10, 2022
  • By:
  • Comments: Comments Off on First learn what to look for in a Property Management Company benefits, services they provide, how they collect fees, how repairs are addressed and laws & licensing.

Find out how Association members can help you with the management of your buildings?

FLORIDA MEMBERS DIRECTORY

Managing properties can quickly become overwhelming, even for experienced investors. There is always something going on that requires attention and it takes very little time for things to get out of hand.  Hiring a Property Manager can provide an opportunity to regain control and restore stability to both your properties and possibly life in general.

The importance of having income real estate to you and your family? We are here to help you with the selection process for hiring the right company for the management of your buildings. Your Property Manager will make critical decisions on your behalf making it extremely important that you do your homework during the hiring process, your decision to hire or not hire a management company should hinge on whether or not it is a good fit with your lifestyle and makes sense financially. Individual investors will have to assess the opportunity cost of both options based on their unique circumstances.

 

1. How far do you live from your rental property and how frequently can you visit the property?

If you are close you may be able to make the regular visits required for maintenance, inspections, collections, etc., otherwise the further you live the higher your travel time and expenses will be. The larger the distance the more temptation there is to not keep a close eye on things, and that can be a recipe for disaster. You should plan making monthly scheduled visits and there is always the potential for a middle of the night emergency call that requires your immediate attention. In the long run, is this feasible for you?

2. How do you deal with the of day to day operations yourself?

This is a tough one. we all like to think of ourselves as level-headed and even-keeled, but at the end of the day it takes a special kind of person to deal with the ups and downs of property management. Behind the seemingly simple task of collecting rent every month lie a number of unpredictable problems can push people to their limits. Ask yourself how you would react in the unfortunate event that tenants:

  • Get in fights with other tenants or neighbors
  • Have domestic disputes
  • Conduct illegal business in the dwelling
  • Carry on all night parties and revelry
  • Try to sneak extra people or animals into the home
  • Decide to sue you
  • Trash the property
  • Incite the wrath of the HOA because of repeated deed restriction violations
  • Refuse to pay rent because they are a “professional tenant” and know how to work the legal system for the maximum amount of free housing at the owners expense?

 

3. How many rental properties or units do you have?

As your portfolio grows so do the management challenges, and it becomes easier for things to fall through the cracks. Investors with large portfolios stand to reap significant benefit by leveraging the efficiencies a property manager can provide. Size can also constrain investors’ ability to consider purchasing new properties if they’re already maxed out managing their current holdings.

4. Do you do all the maintenance and repairs yourself?

If you can’t do it yourself, do you know who to call? Finding reliable handymen and contractors can take a while and in the mean time you may unknowingly hire people that are unethical, uninsured, do poor quality work, over charge etc. maintenance and repairs are a significant component of land lording and if you question your ability to ensure the work is done well and in a timely manner, you might want to consider hiring a property management company.

5. How quickly are you able to get your unit ready to be rented?

Advertising, fielding calls, and showing the unit can take a considerable amount of time, but are critical tasks as vacancies will quickly eat into your profit margins. If you question whether you have the skills or the time to make this happen, or if you have historically had an unacceptably high vacancy rate, you may want to consider hiring a property management company.

6. Are you capable of handling the paperwork nightmare.?

From profit and loss statements to tax deductions, this area needs special attention and becomes an increasingly larger burden for larger portfolios. some owners (especially those with a back ground in finance) will do just fine, others may opt to hire an accountant to help with the book keeping. If you feel like this might be a weak point you might want to consider hiring a Community Association Management Company.

7. Are you willing to be on call 24/7/365?

Its important to answer this question honestly, because when an emergency happens at your property you can’t ignore it. Your special event, important meeting, vacation, or personal crisis doesn’t relieve you of your obligation to your tenant. These emergencies don’t happen all the time, but when they do you have to be willing to handle them immediately. can you handle being called at 2 in the morning to fix someone’s overflowing toilet?

8. Are you willing to confront tenants about late payments and if need be evict them from the property?

Many new owners dislike feeling like the bad guy and try to be understanding by making exceptions. The problem is that this only invites additional abuses and excuses by tenants. Late payments must be dealt with immediately, and while sometimes a friendly reminder is all that’s needed, other times, it can be a very confrontational process ending in eviction. Unlike running a charity, running a successful rental business means enforcing the rules even it means evicting a single mother who lost her job and won’t be able to pay rent anytime soon.

9. How well do you understand the laws governing Community Association Management?

Ensuring the property is run in accordance with the law is critical in both preventing lawsuits and shielding yourself from liability if you are sued. Familiarity with contracts is also very important as your rental agreement is the only binding agreement between you and the tenant.

Real Estate Agent vs. Broker in Florida

Real Estate Agent vs. Broker in Florida

What is the Difference Between a Real Estate Agent and a Broker in Florida?

by Prolicense Florida

If you are just beginning your Florida real estate career, or coming with experience from another state, it’s important to understand the differences between a sales associate (real estate agent) and a broker. It is also useful to know the required qualifications and duties of these two types of real estate licenses in Florida.

The Sales Associate

Sales associates are most commonly called “real estate agents” by the public. In Florida, a sales associate is a licensed real estate professional who can list properties, carry sales transactions, represent buyers or sellers, and earn commissions. Sales associates provide the necessary information to guide their clients through the contractual aspects of the purchase or sale. They arrange showings and negotiate transactions.

A sales associate must always work under the direction of a broker.

A licensed sales associate is allowed to practice in five (5) main sales specialties of the real estate market:

  • residential

  • commercial

  • industrial

  • agricultural

  • business

They are no additional education requirements to practice in any of these specialties. Once you get your sales associate license, you are free to market your expertise in any of these fields.

To obtain a sales associate license in Florida you must:

  1. Complete a pre-licensing course of 63 hours.

  2. Get your fingerprints taken.

  3. Submit an application to the State.

  4. Pass the Florida real estate sales associate exam.

Florida has reciprocity with 10 states. Mutual recognition means that if you are licensed in one of these states, you can bypass the education requirement.

After getting your license, you will be required to complete post-licensing and continuing education to maintain your right to practice as a sales associate.

The Real Estate Broker

To become a real estate broker in Florida you must first have experience as an active Florida sales associate for at least 24 months or must have held a valid real estate license for at least 24 months in any other jurisdiction of the United States.

Brokers can operate independently, or have sales associates work for them. A broker can list and show properties just like a sales associate, but a sales associate cannot perform the duties of a broker.

Brokers oversee their sales associates, making sure their clients get the best service and that all laws are being observed. Brokers may be disciplined for failing to direct, control or manage sales associates who work under them.

A broker may elect to change her/his license from “broker” to “broker sales associate.” A “broker sales associate” is a real estate broker licensee who prefers to operate as a sales associate in the employ of another broker. A broker sales associate avoids the additional responsibilities and compliance requirements of an actual real estate broker.

To get a real estate broker license in Florida you must:

  1. Complete a Pre-Licensing Course of 72 hours.

  2. Get your fingerprints taken.

  3. Submit an application to the State.

  4. Pass the Florida real estate broker exam.

 

The Pros of Becoming a Real Estate Broker

• More control over your career

• Earn higher income

• Establish and run a property management company

• Use your experience to get leverage in marketing

 

The Cons of Becoming a Real Estate Broker

• More Requirements

• More Responsibility

• More Risk

As you plan your future as a real estate professional, consider your personal goals and how much responsibility you want to accept. The sky is the limit!

 

Tags: ,
Members perform services for condo and hoa’s providing everything from Accounting to Window Tinting

Members perform services for condo and hoa’s providing everything from Accounting to Window Tinting

  • Posted: Dec 28, 2021
  • By:
  • Comments: Comments Off on Members perform services for condo and hoa’s providing everything from Accounting to Window Tinting

Finding the Right Management, Business and Service Company!

Board Members that represent Condos and HOA’s all over Florida. Property Management Companies, Property Owners and Private Landlords that wish to stay informed and up to date with our industry.  Having a reliable source where industry professionals can find top companies is important to them.

  “Having a Trusted Member to care for their Properties through Management, Business Related Services or Maintenance Services” is what they get!

 

Members perform services for condo and hoa’s providing everything from accounting and office management, collections and financing, day to day management oversight with meetings and Legal oversight and compliance. Then there are the maintenance of the properties, Management Members have all of the State of Florida Services and Business members where they can select what they need from 1,000’s of pre screened and licensed companies on our directory. Clients get access to thousands of companies in our industry, These companies are ready to help with everything from Management, Business to Services of your properties.
What you get with your membership!
  • You are listed on our Florida Directory where Clients search to find top companies working in our industry.
  • We Market Companies to Clients from Board Members of Condo and HOA’s all over Florida.
  • Write Articles for our Blog that are sent to our Industry, Let them get to know what you do!
  • Unlike others our Directory is Open.  We have a Top Team that constantly shares about you using Social Media, Articles and Direct Emails and our Publications. Members send us company information we send this information to Clients all over Florida.
  • We have an Industry Publication:  FLORIDA RISING MAGAZINE Read the Florida Rising Magazine –  Members can be placed on the Magazine Directory and take out Advertising so readers can learn more about the services they provide.
  • Take out Advertising in the Magazine and Write Articles published each month. When you take out: (*Half Page and *Full Page Ads)
  • Every new member is given Free Ads in our Magazine for a few months, so readers can learn more about them and their companies.
  • When you Join: Memberships are set up with recurring billing that takes place each year on the month you joined through our business office.

IT STARTS WITH LISTING YOUR COMPANY ON OUR DIRECTORY

“We bring Board Members, Property Managers and Owners to our Website”

Through your Membership you can be seen by the Decision Makers, Through your membership we help with forming relationships in our industry that lead to increased business for your company and lasting relationships for you.

Become a Member!

Get your company listed on the Florida Directory

So Property Managers, Condo & HOA Board Members can find you!

Who are our Clients you ask?

Board Members that represent Condos and HOA’s all over Florida. Property Management Companies, Property Owners and Private Landlords that wish to stay informed and up to date with our industry.  For these people having a reliable source is important to them and with our goal of “Having a Trusted Member to care for their Properties either through Management, Business Related Services or Maintenance Services” is what they get!

 


SFPMA is thankful to the various vendors that have become members that service the many managed communities over the years. All Companies that wish to work with the Florida Property Management, Condo and HOA industries are listed, They are then in a position to be selected to work on properties all over the State of Florida.  SFPMA has a responsibility to properly screen all vendors prior to authorizing memberships for service requests and bidding out contracts for our Clients.

When you are listed on the Florida Directory, Clients can find you as one of the Top Companies used in our industry. Your company will benefit from being listed. “Start forming lasting relationships in the Property Management Industry”

 

Thank you for deciding to become a member with SFPMA, You’ve made the right choice!

Tags:
Royale Management Services, Inc., call today for a free quote and proposal!

Royale Management Services, Inc., call today for a free quote and proposal!

  • Posted: Dec 02, 2021
  • By:
  • Comments: Comments Off on Royale Management Services, Inc., call today for a free quote and proposal!

CONDOMINIUM, COOP & HOME OWNERS ASSOCIATION MANAGEMENT

Royale Management Services, Inc. is a full-service, Condo Association Management (CAM) licensed, residential property management company, specializing in management, consulting and accounting for Condominium Associations and Home Owners Associations in South Florida: Broward, Dade & Palm Beach County.

 

We provide the highest quality, most cost effective management services your community and homeowners will find anywhere.

Accounting & Bookkeeping

Financial Management

Property Management

Web Services

Royale Management Services, Inc., exists to meet the needs of association owners, board members, and officers by providing, with the highest quality and integrity, association management, accounting and financial services, while controlling costs and making each community a better place for every owner.

We offer unprecedented access and transparency to the owners, board members and officers of each community we serve. Association records are open and available 24 hours a day, 365 days a year for inspection via our secure web portal. These records include all check, invoices, contracts, receivables, deposits, payments and correspondence.  Our revenue comes from management fees and disclosed charges included in our management agreement. We do not provide or perform services through related companies or divisions that add additional margins and profits to our bottom line. We maintain no preferred contractor lists based on any form of revenue sharing or other fees and associations and their boards are free to use existing contractors or others outside service.

We aim for and reach superior, measurable standards of quality with every service we provide. We serve only local associations (Broward County) where owners, board members, and officers can have access to all our professional staff and where we can be sure that all activities are supervised by our senior staff.

Our clients will regard us not only as a national leader in the world of association management and financial problem solving but also as a trusted friend and ally; as a partner in the pursuit of their community goals and objectives.

The Royale Management Services name will be synonymous with superior service-superior not only in quality and quantity but also in spirit. Mere adequacy of quality and quantity of service is not sufficient to satisfy the commitment we have made to our clients. In fact, it’s the spirit in which we deliver our service that makes us unique. In a large part, it is the spirit which accounts for the Royale Management Services difference.

 

Tags: , ,
Seacrest Services – Can tailor a specific service plan for your commercial property or community association.

Seacrest Services – Can tailor a specific service plan for your commercial property or community association.

  • Posted: Sep 29, 2021
  • By:
  • Comments: Comments Off on Seacrest Services – Can tailor a specific service plan for your commercial property or community association.

Seacrest Services

561.697.4990

From full-service property management services and professional accounting services to complete landscaping and property maintenance needs, Seacrest Services can tailor a specific service plan for your commercial property or community association. We take great pride in the longevity of our client relationships and our customers’ continued satisfaction with our quality property management services. We maintain one of the highest levels of experienced employees in our industry, ensuring that your property gets the professionalism and knowledge you deserve.

When you submit a request to Seacrest Services, one of our representatives will call you to set up a time to meet. We will then walk your property or the job area with you. A site walkthrough is important because no two properties are the same. A variety of variables, such as square footage, the scope of work, and condition of the property, makes each situation unique. Our representatives will work with you to design a custom-tailored solution to fit your property’s individual needs.

We now have offices in West Palm Beach, Delray Beach, Pompano, Miramar, and Naples, Seacrest is uniquely positioned to handle the needs of South Florida’s community associations, commercial properties and businesses. Since 1975 we have been a leader in community association management including property managementaccountinglandscape servicesmaintenance servicescommercial property services and even construction. To see how Seacrest can lead your community into the future, call us today at 888-828-6464.

 


SERVICES WE OFFER

We have your property management needs covered – inside and out.

Property Management – All of our property management personnel are state licensed community association managers and undergo Seacrest’s extensive in-house training program. Quality service is of utmost importance and the basic expectation of the Seacrest Management Team.

Maintenance and Janitorial Services – Seacrest Services is proud to offer our customers an experienced and capable management team utilizing the latest building maintenance equipment, cleaning techniques, and commercial janitorial supplies. We aim to meet and exceed all of your standards of cleanliness and enhance your facility’s appearance.

Customer Service – We understand that your residents are the lifeblood of your community, providing quality customer service to each of them is our privilege. Our interactive Live Operator Customer Service Program is tailored to fit the unique needs of each association we oversee. This approach helps to promote a harmonious living environment all while reducing the need for direct Board involvement in day-to-day issues.

Accounting & Financial Services – Since no one accounting system works for everyone, we customize your system to meet the specific requirements of your association. Our state-of-the-art technology gives you the information you need at the touch of a button while our skilled accounting team provides support and assistance.

Landscape Services – With a dedicated team of experienced and knowledgeable landscape professionals, we have the expertise to create and maintain a lush, healthy landscape for your property. Our comprehensive landscape services eliminate the hassle of hiring multiple vendors and ensure you receive the highest quality services from one easy source.

 

 

Tags: , ,
Jilsa Management LLC – Changing the way you think about property management one client at a time.

Jilsa Management LLC – Changing the way you think about property management one client at a time.

  • Posted: Sep 29, 2021
  • By:
  • Comments: Comments Off on Jilsa Management LLC – Changing the way you think about property management one client at a time.

Jilsa Management LLC

888-863-1811

“Changing the way you think about property management one client at a time.”

Jilsa Management is an experienced and established family – owned enterprise providing HOA/Condominium association management, Multi-family   management, and Grounds maintenance services to our communities in South Florida.

Our approach to property management is different from other companies. We are a family oriented and technology focused company. From enhanced customer service to new technologies that are available, we want to offer the best for our communities.

Every month is a new beginning with Jilsa Management. We want to earn your business and prove our worth. With easy to understand contracts with no cancelation fees. If you are not happy with our service there is nothing to hold you back.

We put a face behind the company. Our property managers are known by the residents that they serve in every community that we manage. Our property managers are always available for conversation and aim to provide the personalized service that every community deserves.

 

SFPMA Members: View and Contact us today! 

 


Jilsa Management takes our personal management approach to new levels. We provide our board members and communities with unprecedented access to our property managers and staff. Our support for our communities is never limited to just Monday to Friday 9-5pm. We are big enough to handle the day to day operations of most mid-sized communities. While our business focus aims to provide the personal touch that our communities and boards have come to appreciate.

 

Tags: ,
We want to help your community thrive! If you are in need of property management services or any of our other services by Seacrest Services

We want to help your community thrive! If you are in need of property management services or any of our other services by Seacrest Services

  • Posted: Jan 14, 2021
  • By:
  • Comments: Comments Off on We want to help your community thrive! If you are in need of property management services or any of our other services by Seacrest Services

We want to help your community thrive! If you are in need of property management services or any of our other services, then give us a call today at 561.697.4990 to learn more.

by Seacrest Services

From full-service property management and professional accounting services to complete landscaping and property maintenance needs, Seacrest Services can tailor a specific plan for your community association or commercial property. We take great pride in the longevity of our client relationships and continued customer satisfaction. We maintain a team of experienced employees with expert knowledge on the industry, ensuring that your property is treated with the highest level of professionalism.

 

SERVICES WE OFFER

We have your property management needs covered – inside and out.

Property Management – All of our property management personnel are state licensed community association managers and undergo Seacrest’s extensive in-house training program. Quality service is of utmost importance and the basic expectation of the Seacrest Management Team.

Maintenance and Janitorial Services – Seacrest Services is proud to offer our customers an experienced and capable management team utilizing the latest building maintenance equipment, cleaning techniques, and commercial janitorial supplies. We aim to meet and exceed all of your standards of cleanliness and enhance your facility’s appearance.

Customer Service – We understand that your residents are the lifeblood of your community, providing quality customer service to each of them is our privilege. Our interactive Live Operator Customer Service Program is tailored to fit the unique needs of each association we oversee. This approach helps to promote a harmonious living environment all while reducing the need for direct Board involvement in day-to-day issues.

Accounting & Financial Services – Since no one accounting system works for everyone, we customize your system to meet the specific requirements of your association. Our state-of-the-art technology gives you the information you need at the touch of a button while our skilled accounting team provides support and assistance.

Landscape Services – With a dedicated team of experienced and knowledgeable landscape professionals, we have the expertise to create and maintain a lush, healthy landscape for your property. Our comprehensive landscape services eliminate the hassle of hiring multiple vendors and ensure you receive the highest quality services from one easy source.

 

Let’s transform your facility!  Request a Bid!

When you submit a request to Seacrest Services, one of our representatives will call you to set up a time to meet. We will then walk your property or the job area with you. A site walkthrough is important because no two properties are the same. A variety of variables, such as square footage, the scope of work, and condition of the property, makes each situation unique. Our representatives will work with you to design a custom-tailored solution to fit your property’s individual needs.

 


Seacrest Services

From full-service property management services and professional accounting services to complete landscaping and property maintenance needs, Seacrest Services can tailor a specific service plan for your commercial property or community association. We take great pride in the longevity of our client relationships and our customers’ continued satisfaction with our quality property management services. We maintain one of the highest levels of experienced employees in our industry, ensuring that your property gets the professionalism and knowledge you deserve.
With offices in West Palm Beach and Pompano Beach, Seacrest is uniquely positioned to handle the needs of South Florida’s community associations, commercial properties and businesses. Since 1975 we have been a leader in community association management including property managementaccountinglandscape servicesmaintenance servicescommercial property services and even construction. To see how Seacrest can lead your community into the future, call us today at 888-828-6464.
Tags: , , , ,
What are the Property Management requirements in Florida

What are the Property Management requirements in Florida

  • Posted: Feb 13, 2020
  • By:
  • Comments: Comments Off on What are the Property Management requirements in Florida

As more investors are heading into becoming owners of rental properties the questions arise about requirements. There are questions that you need to know the answers to and SFPMA has you covered.

 

A small investment Today leads to Big returns later! List your property management company

Must a Florida property management company have a real estate broker’s license?

YES. Key components of property management (renting and leasing) are considered a real estate activity under existing Florida real estate licensing laws. A property manager needs broker license if he or she is paid by commission, and is handling rentals and leases for others. No license is required for managing personally owned properties. There is not a “Property Manager” license or certificate. Also, certain rental properties need a license through the Div. of Hotels and Restaurants.

 

Are there any exceptions to the requirement that a Florida property manager have a broker’s license?

YES. For example, if a property owner employs someone to manage their property, and that employee is paid a salary, as opposed to being paid a commission or on a transactional basis, a broker’s license is not required.

For more information about these and other Florida property management requirements and exceptions, please contact the Florida Real Estate Commission.

Before hiring a property manager to manage your Florida rental property, you should always check that he or she is licensed appropriately. You can check the license status of Florida property managers at the Florida Department of Business and Professional Regulation’s Licensee Search webpage.

 

 

More Property Law: Evictions & Security Deposits

Looking for more property law information? You can find an exhaustive collection of state eviction and security deposit laws on our parent company’s website. Click the below link to be taken to nationalevictions.com find everything you will need for an eviction in your State. Full database, Directories, Find companies, Download Forms both Free and for Sale, and much more…

LEARN ABOUT EVICTION & SECURITY DEPOSIT LAWS >>

 

Must Florida community association managers have a real estate broker’s license?

No. However, a Community Association Manager license is required if someone receives compensation for providing management services for the following types of associations:

  • An association with ten or more units
  • An association with a budget of $100,000 or greater

For more information on the Community Association Manager license, please contact the please contact the Florida Real Estate Commission.

 

*Florida Community Association Manager License Requirements

Florida community association manager licensing requirements include:

  • Age: Must be at least 18 years of age
  • Education: Must complete at least 18 hours of pre-licensure education from an approved provider
  • Trustworthiness: Must be of good moral character; must have a background check and submit fingerprints
  • Exam: Pass the CAM exam.
  • License fee.
  • Application: Complete and submit CAM license application which is available online

CAM Licensing Courses: Start your new Career

For more information about these and other Florida licensing requirements, please contact the Florida Real Estate Commission.

IMPORTANT: This information is intended for informational purposes only and under no circumstances should it be considered legal advice or relied upon without first confirming its contents with your state real estate commission. Laws are updated frequently, and this information may not reflect the current law in your state. To confirm the specific requirements for each state, please contact your state real estate commission.

 


Property Management Forms

As you become a CAM Manager and start your business, You will need the Forms to help you, Leases, Letters to Tenants, Legal Documents and much more……..

Just some of the essential forms to assist you in leasing your premises, complying with legal requirements, and keeping relations with your tenants amicable. Forms include the 1. Landlord Tenant Closing Statement to Reconcile Security Deposit, 2. Residential Rental Lease Application, 3. Residential Rental Lease Agreement, 4. Commercial Building or Space Lease, 5. Security Deposit Agreement and other forms.

 

We offer Subscriptions – Where for a small fee you can download and get access to

EVERY FORM YOU WILL NEED FROM THOUSANDS OF FORMS

SUBSCRIBE TODAY TO OUR FORM PACKAGE

.


Once you are a Property Manager you need to have Clients Find YOU!  List your company on our National Directory. Let the industry find and use you!

Let Clients looking for Management Professionals to Manage their Properties find you!

 

Tags: , , ,
Failure to communicate can lead to a manager’s failure

Failure to communicate can lead to a manager’s failure

  • Posted: Dec 27, 2019
  • By:
  • Comments: Comments Off on Failure to communicate can lead to a manager’s failure

Failure to communicate can lead to a manager’s failure

Since I work closely with management professionals, one of the more difficult questions I routinely face from community association leaders is how the community should go about the process of selecting a new community association manager. It causes me great concern when I first hear that a community is thinking of changing managers as most of them I know are conscientious and hard-working individuals who truly give their all for their clients. My first reaction is to ask the board members why they are even considering changing managers. Among the more common answers I hear are:

 

  • Too many residents complain of the manager not getting back to them after an issue is reported
  • Projects aren’t getting done on time
  • This manager is charging us too much for the service provided
  • It just isn’t working out

The follow-up comment I usually get is to “please not tell the manager” that we are looking to replace him. While I understand this sentiment, the secrecy between board and community association manager highlights the much larger problem to me. Quite simply, there has been a failure of communication between all parties involved. Unfortunately, it is often the association manager who becomes the scapegoat for this communication failure and will lose not only a client but also valuable income for years to come. That is why it is in every association manager’s best interest to be proactive in his managed communities’ communication efforts. A well-informed client is a happy client.

Communicating with board members is simple enough. Association managers already attend numerous board meetings, annual meetings and even committee meetings. However, with the exception of those homeowners who attend the annual meeting, most residents are largely unaware of the professional who manages their association. Worse still is that the only communication some residents ever receive from their association manager is a notice of a rules violation or a fine. That is why communication tools such as letters, e-mails, newsletters, community websites and even social media are vital to helping association managers properly communicate with the vast numbers of residents whose communities they manage.

 

Of course, there are numerous other advantages to establishing and maintaining great communications within the communities you manage. Better informed residents tend to be better behaved residents. You can use your communication efforts to build civic pride and create a better sense of community. Perhaps, most importantly, successful communication efforts create loyal clients. Wouldn’t you rather have the board come to you to discuss management shortcomings such as those listed above instead of going out shopping for a new manager behind your back? Of course, you would!

 

Taking the time to produce great communications is not always at the top of a busy manager’s “To Do” list. Understandably, there are numerous distractions and emergent matters to deal with. However, if you neglect a community’s communication needs, don’t be surprised to learn your clients have been secretly looking to replace you. You can avoid that disappointment by making communications a top priority. If you need help telling your story, don’t be afraid to seek out an expert. Communicating with your clients is the best way to assure they will stay loyal to you for years to come.

 

Tags: , ,
How are repairs addressed with Property Managers in my building

How are repairs addressed with Property Managers in my building

  • Posted: Dec 09, 2018
  • By:
  • Comments: Comments Off on How are repairs addressed with Property Managers in my building

How are repairs addressed with Property Managers in my building

Maintenance and Repair Costs

Good maintenance and repairs keep tenants happy and preserve the value of your investment which make them a very important part of land-lording. By hiring a management firm you gain access to both their in-house maintenance staff, as well as their network of licensed, bonded and insured contractors who have already been vetted for good pricing and quality work. This can translate into significant savings compared to going through the yellow pages and hiring a handyman yourself.

*South Florida Property Management Association has our own Vendor & Business Member directories these members directly aid our Management members giving them cost savings for any work needed in the buildings they manage. This savings means savings for the building owners.

 

Increased inspections means happier tenants, It aids in the value of your investment

Preventative maintenance is achieved through putting systems in place that catch and deal with maintenance and repair issues early on, before they grow into larger more costly problems. This requires a written maintenance check program, detailed maintenance documentation and regular maintenance visits. The management firm can also offer you suggestions and feedback on upgrades and modifications, both how they will affect the rent you can charge, as well as their impact on maintenance and insurance.

[/accordion-item] [accordion-item title=”Services that Property Managers provide”]The following is a list of the tasks a Manager commonly perform for owners. You may only need some of these services, and the Management companies you interview may offer more or less than what is listed here.

Evaluate the property and determine an accurate rental rate

  • Perform detailed documentation of the interior and exterior including photos
  • Offer recommendations on repairs and cosmetic improvements that maximize monthly rent while providing good ROI.
  • Gather data on rental rates in the area and work with owners to determine the optimal rental rate. Rent research will vary, but should include looking at the recently rented comparables according to size and type.
  • Discuss with owners the pros and cons of different policies such as accepting pets, allowing smoking etc.

 

Market the property for rent

  • Prepare home for rent
    • Clean home and optimize interior appeal
    • Manicure landscaping to increase curb appeal
  • Create ads tailored to the property and advertising medium. Some of the mediums commonly used are:
    • Paid and free rental listing websites
    • Print publications
    • Signs
    • MLS
    • Fliers
  • Work with other realtors and leasing agents to find a tenant
  • Provide a 24-hour hot-line where prospective tenants can listen to detailed information about the property
  • Field calls from prospects for questions and viewings
  • Meet prospective tenants for showings throughout the week and weekend.
  • Provide prospective tenants with rental applications that are legally compliant with fair housing laws
  • Collection applications with application fee
  • Perform a background check to verify identity, income, credit history, rental history, etc.
  • Grade tenant according to pre-defined tenant criteria
  • Inform tenants who were turned down
  • Draw up leasing agreement
  • Confirm move in date with tenant
  • Review lease guidelines with tenant regarding things like rental payment terms and required property maintenance
  • Ensure all agreements have been properly executed
  • Perform detailed move in inspection with tenant and have tenants sign a report verifying the condition of the property prior to move-in.
  • Collect first months rent and security deposit
  • Receiving rent
  • Hunting down late payments
  • Sending out pay or quit notices
  • Enforcing late fees
  • Filing relevant paperwork to initiate and complete an unlawful detainer action
  • Representing owner in court
  • Coordinating with law enforcement to remove tenant and tenants possessions from unit
  • Advise in the event of a legal dispute or litigation
  • Refer owner to a qualified attorney when necessary
  • Understand and abide by the latest local, state and federal legislation that apply to renting and maintaining rental properties.
  • Perform periodic inspections (Inside and outside) on a predefined schedule looking for repair needs, safety hazards, code violations, lease violations, etc.
  • Send owner periodic reports on the condition of the property
  • Provide accounting property management services
  • Make payments on behalf of owner (Mortgage, insurance, HOA dues, etc.)
  • Detailed documentation of expenses via invoices and receipts
  • Maintain all historical records (paid invoices, leases, inspection reports, warranties, etc.)
  • Provide annual reporting, structured for tax purposes as well as required tax documents including a 1099 form
  • Advise owner on relevant tax deductions related to their rental property
  • Provide easy to read monthly cash-flow statements which offer a detailed breakdown of income and itemized expenses
  • Provide and oversee an in-house maintenance crew
  • Establish a preventative maintenance policy to identify and deal with repair needs
  • Provide an network of licensed, bonded and fully insured contractors who have been vetted for good pricing and good work that is up to code.
  • Assign jobs to different parties (in-house employees, handyman and professional contractors) based on who will do the best job for the best price.
  • Maintain outdoor areas
    • Leaf and snow removal
    • Landscaping
    • Removing trash and debris
  • Maintain and monitor a 24 hour emergency repair hot-line
  • Larger renovation or rehab projects
    • Provide recommendations on how the project can maximize rental income.
    • Prepare preliminary cost estimates
    • Get multiple independent bids for the work
    • Act as general contractor overseeing the work
  • Inspect unit and fill out a report on the property’s condition when the client moves out
  • Provide tenant with a copy as well as estimated damages
  • Return the balance of the security deposit to the tenant
  • Forward any portion of the owner’s portion of the tenant deposit to the owner or hold in owner reserves for repairs.
  • Clean unit and perform and needed repairs or upgrades
  • Re-key the locks
  • Put the property back on the market for rent

 

 

How does the community association manager track incoming resident maintenance requests and the subsequent work orders?

A software solution should be in place here. You want to find a manager with a system that does not allow maintenance requests to fall through the cracks and require multiple tenant requests before the work is done. Ideally, tenants should be able to submit maintenance requests online. ( Add the Page of all PM, Landlord Software )

 

How are after hours maintenance requests and emergencies handled and who handles them?

Make sure its someone qualified to handle the problem. The last thing you want is an answering machine or someone saying you will have to wait till Monday to get your or your tenants issue resolved.

 

What system do they have in place to practice preventative maintenance?

Preventative maintenance is the mechanism a manager uses to maintain the value of your property and avoid letting small issues become larger more expensive problems down the road. This involves things like a predefined maintenance and inspection schedule as well as promptly addressing known issues. This of course assumes owners are willing to make the necessary repairs when they come up. Slum lords may balk, but successful real estate investors know that when you’re in for the long haul you have to engage in sustainable practices that maximize property values, not short-term practices that delay (and multiply) costs.

 

Do they have their own maintenance crew?

If the answer is yes, are they covered by workers compensation and are they licensed, bonded and insured? Additionally are they available 24/7/365 for emergencies?  As a member of SFPMA we have a full listing of vendors & business members on our directories for them to choose from.

 

What contractors do they work with?

Do the contractors carry workers compensation and are they licensed, bonded and insured? Does the management company oversee the contractors’ work for quality, code compliance and cost effectiveness? Some owners like to take the extra step of researching the primary vendors that will be used to make sure there are no red flags. All SFPMA members are checked making sure they have the proper licenses and insurance a requirement for membership.

 

What rules do they have in place regarding contractors entering occupied properties?

Make sure they have an established policy here. Anytime contractors and maintenance personnel are entering occupied units there is potential for trouble if the situation is not handled carefully.

 

Do they provide itemized statements with receipts for the work performed?

This adds accountability and transparency to the billing process. You don’t want to work with a management company that is unwilling to provide solid documentation of where your money is going.

 

Do they let tenants perform repairs?

Tenants perform inferior quality work, and their lack of insurance coverage, liability or workers compensation could leave you liable in the event of an accident or injury. Why take the risk of having them accidentally fall off a roof or ladder, electrocute themselves, or flood your home? If they don’t allow tenant repairs, make sure this is written into the rental agreement. If you are comfortable allowing them, at least have the tenant sign a waiver and agree that the repairs must be approved by the manager.

 

Do they allow tenants to hire their own handyman?

This is also inviting trouble, and the rental agreement should prohibit this. In some cases written into a single family home lease some repairs are included in the rental agreement, Find out if there are any agreement such as this. Check to make sure this is not considered a liability hazard although providing these services eliminates the issue of tenant neglect and can improve tenant satisfaction which helps with retention.

 

What is involved in their process for preparing a property to be re-rented after a tenant has vacated? How long does this process take?

The property should get the usual cleaning, paint job, re-keying, etc. but this is also a good time to consider strategic improvements that will maximize your rental revenue. You want to find a property manager that will proactively offer this kind of feedback on an as needed basis. Obviously the quicker the turnaround time, the better.

Tags: , , ,
“We give investors and clients the information to make an informed decision about which property management company to use”

“We give investors and clients the information to make an informed decision about which property management company to use”

  • Posted: Feb 19, 2018
  • By:
  • Comments: Comments Off on “We give investors and clients the information to make an informed decision about which property management company to use”

“We give investors and clients the information to make an informed decision about which property management company to use”

  • They learn about how hiring a professional management company helps them.
  • They find out what fees are associated with management.
  • They read and learn about maintenance issues and repairs for their property.
  • Other information including what questions to ask potential management companies. We know that with real estate comes non paying tenants, evictions fees, collecting rents, vacant units, inspections, contracts and leases, payment matters from tenants and your monthly money.

Addressing these questions with owners and board members helps them to understand what a manager does, and how important it is to take the time to find the right company that will care for the properties like they would.

 

LOOKING FOR A PROPERTY MANAGEMENT COMPANY OR A CAM MANAGER TO MANAGE YOUR INVESTMENT PROPERTY, CONDO, OR HOA.

 

learn what to look for in a Property Management company, the benefits, the services they provide, how they collect fees, how repairs are addressed, laws & licensing.

Read and learn what our members can do to help you with the management of your buildings. Managing properties can become quickly overwhelming, even for experienced investors. There is always something going on that requires attention and it takes very little time for things to get out of hand. Hiring a Property Manager can provide an opportunity to regain control and restore stability to both your properties and possibly life in general.

We understand the importance having income real estate to you and your family. We are here to help you with the selection process for hiring the right company for the management of your buildings. Your Property Manager will make critical decisions on your behalf making it extremely important that you do your homework during the hiring process.

Ultimately, your decision to hire or not hire a property management company should hinge on whether or not it is a good fit with your lifestyle, and makes sense financially.  Individual investors will have to assess the opportunity cost of both options based on their unique circumstances.

Tags: , ,