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7 Tips on Successful Community Association Messaging  By Jon Green | March 7, 2022

7 Tips on Successful Community Association Messaging By Jon Green | March 7, 2022

  • Posted: Mar 10, 2022
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7 Tips on Successful Community Association Messaging

The daily life of a property or community manager is filled with ever shifting priorities, addressing the urgent needs of residents, board members, and vendors. Does that sound familiar; is that you?

The unfortunate consequence is that drafting and sending effective community-wide announcements may well take a back seat when you are focused on today’s urgencies.

But those communications are vitally important! Those community-wide messages, by definition, touch everyone. Remember this about your residents:

Many residents are media and technically savvy

Your residents are accustomed to receiving professionally produced emails and messages every day at home and at work. Consider these benchmarks: 2 out of 3 Americans age 55+ are members of Amazon Prime, already ordering and streaming online with regularity. And surveys show that tech-savvy millennials are eager to purchase homes and very likely a growing ownership constituency in your community. Regardless of your residents’ age, you must assume they are accustomed to technology and discerning about quality communications.

Residents are financially invested

Year over year the real estate market has been great for sellers but terribly challenging for buyers laboring with increasing prices and shrinking affordability across the US and Canada. The upshot is that homeowners are more invested than ever – and selecting a home in your community came with an expectation that your association will nurture and protect their investment. In their eyes, the messaging you share (or fail to share) with the entire community reflects on the soundness of their investment.

Communiation Best Practices

Residents are emotionally invested

It’s someone’s home and community, their place of safety, comfort and joy. The communications you share can amplify or diminish those positive feelings.

In short, your communications matter. The messages you send to all residents influence how they perceive their home, their community – and your management team. Community-wide messaging is your turn to be a positive image setter and you cannot afford to miss that opportunity.

Given that backdrop, here are seven keys for successful communications:

  1. Create content with care

    However important a message may be, you must assume recipients will scan it quickly. If the message warrants further attention, readers might dive in more carefully – but they will probably commit mere seconds to perform that initial scan.

    So be concise! Rehearse removing words or even entire sentences. Would that change the content? If not, remove the extraneous verbiage. Make each word count.

    Clearly state the subject at the top. Then clearly issue a call to action, typically in the closing. Make sure your draft is crystal clear on each. Here’s why I’m writing and here’s what I want!

    Then re-read your draft and ask: Does your message answer every relevant question? Always answer core questions: who, what, when, where, why and how? You are sharing information; do it completely.

    Finally, check your tone. Is the message professional and positive? Informality may be appropriate when announcing a community barbecue, but still convey professionalism. And stern reminders may be necessary when residents are required to act, but one can do so in a positive manner that speaks to success rather than failure. Be professional, be positive.

  2. Polish your brand

    Your community may issue a few announcements or a lot. Different strokes for different folks. But whenever you do, brand you messaging to amplify the community’s image.

    In most cases, branding means incorporating your logo at the top of each message. Simple to do – and even automatically supported by Concierge Plus.

    Then consider adding a tag line to your logo (if space on the logo is an issue, perhaps the tag line could be added to each message’s footer). If the community’s logo is an acronym or similarly abstract, a tag line is a super means to establish or reinforce your identity. Perhaps your community is “The Heart of Houston” or the “Spirit of St Paul.” Have fun deciding who you are and then use your tag line religiously. “Just do it” worked for Nike. A tag line can work for you, too.

    Finally, consider how to amplify your brand in each message’s signature or footer. Beyond furthering your community’s brand, the footer can also incorporate links that drive residents directly to your online community calendar or other key features within a dashboard like Concierge Plus. That reinforces the importance and centrality of an online dashboard such as Concierge Plus and, in turn, that behavior will lead to greater satisfaction for residents and efficiency for you. Win/win!

  3. Set your style

    Your messages should adhere to a classy, repeatable style. In the same manner that your content should be uniformly concise, your style should be consistent. too.

    Before setting your style, inventory and categorize the types of messages you have sent or intend to send. Determine if you wish to set a single style across all communications or set distinct styles by category. For example, should you have one style to announce social events and another for transmitting board minutes and updates?

    Once you decide on your categories, develop a style for each one. To some extent that may be preordained by the communication solution your organization uses. But most contemporary community management platforms enable you to manage font size, font color, and more. Simply put, select appropriate and complementary font sizes and colors for the headlines, sub-headers, and body of your messages.

    It may also be worth noting the following norm. From top to bottom of a message, larger fonts generally lead to smaller fonts as one progresses through a message. Think of this hierarchy: headlines, sub-headers, body, and footer will typically use progressively smaller fonts.

    For complementary colors, check out guidance on what designers call the color wheel. But the commonsense advice here is: don’t get too busy, don’t get too cute. Complement your branding colors to set an attractive style but keep it simple and professional.

    Bullets or ordered lists are great ways to delineate topics and improve readability. You may also wish to use bold and italics to differentiate your call to action or emphasize other content within a message. However, it is best to avoid underlining since that implies the presence of a link in the online world.

    Ultimately, your audience will appreciate a simple, clean and consistent style – and you will have an easier time building such a style into your routine.

  4. Leverage links

    Including links can add substantial value for the recipients of your messages. Are you announcing candidates for a board election? Then include a link to their LinkedIn profile so that residents can learn more about them. Are you holding a meeting or event at a remote location? Then include a link with directions.

    Once you become accustomed to incorporating links, you’ll find a million and one ways they are beneficial. Also remember to include useful links to your community’s dashboard,

    However, be aware that links included in an email can easily be forwarded to any party. If, for example, you are you hosting a Zoom meeting for residents only, be aware that including the Zoom link in an email makes it easy for the community to share that link with non-residents by forwarding. Some solutions explicitly support links within calendar entries, and while that does not fully preclude inappropriate sharing, it does mitigate risk.

  5. Insert images

    Would you try to sell a home without including photos of the property? Would you buy a product online without seeing a photo first? Of course not!

    You may not be selling homes or merchandise, but it is a vast understatement to merely say images in message add flair and appeal.

    For example, are you reminding residents to leash their dogs? A simple photo can instantly capture their attention and help a reader immediately grasp the subject of the message.

    Pet
    However, be judicious. Do not use too many images. Yes, they are very effective. But do not allow use of too many images to compete with the message itself.

    Also select images that are relatable. Venues known to your reader are relatable. Are you announcing a new pool policy; include a photo of your pool. Photos of people are relatable. Are you announcing an event? Include a photo of your meeting host, past attendees, or a stock image of people at a similar event.

    Remember that it may not be permissible to re-use images you find on the internet. Are you using photos of your community captured from the developer’s website? Then insure you have the developer’s permission to re-use the images(s). Are you using images of residents in the community? Make sure they do not object to your re-use of their likeness.

    Stock images are a great resource. Some are free, some are not. For example, Pexels offers free and searchable access to a wealth of images, proclaiming that they may be used for free, without attribution, and may be edited as you wish. Access to other free resources can be found here.

    There are also many affordable solutions to access and re-use images. One such service is called SnagIt Assets. This content-rich solution permits you to search, download and use an unlimited number of photographic images, plus access numerous handy symbols, templates and themes for a low annual subscription fee. SnagIt Assets also enables you to seamlessly download images directly into image capture and editing software from the same company that’s called, not surprisingly, SnagIt. That is quite convenient.

    In fact, if you send messages with any regularity, obtain and learn image capture and editing software like SnagIt. It has a multitude of benefits, such as re-sizing images, cropping images, superimposing text on an image, or adding borders or special effects. Once you get accustomed to using an image editing tool, you will wonder how you ever did without one.

  6. Create and test templates

    Now that you have taken inventory and established one or more messaging styles, it’s time to create, test and save templates. Templates not only enforce use of the style(s) you create; they also save oodles of time as you churn out new messages!

    Template

    You could initially create your templates in Google Docs or MS Word, then copy/paste them into your communication platform for new messages. Better yet, create a template using the rich text editor included in a product like Concierge Plus that empowers you to save a template as a draft announcement, then duplicate that template again and again as new messages are needed.

    It is vitally important to test your templates. Ensure that messages will look and behave as you wish when a resident sees them via their email application. Frankly, it can be hard to test every scenario, but try to examine the emailed template using popular solutions on both computers and phones such as MS Outlook, Gmail, and Yahoo Mail. Then adjust your template works if you find it works on some platforms but not others.

  7. Be mindful of quantity vs. quality

    A failure to communicate creates a vacuum and, as we know, nature abhors a vacuum. The frequency of communication may vary depending on the nature of your community. But be sure to provide sufficient oxygen. Make it a point to communicate at regular intervals.

    Conversely, be wary of inundating residents with messages. If you have a series of small messages that do not warrant individual messages, consider packaging them into a periodic digest that residents can review weekly or monthly. Excessive messaging is akin to a public nuisance and the impact of your messages will be diluted.

    For messages that appeal to a limited audience, leverage “group” messaging supported by a solution like Concierge Plus. For example, if you have an active club of yoga enthusiasts, create a yoga group to share messages explicitly with that audience.

    Also use and consistently update your community calendar to show yoga and other club events within your community. Make their presence known to the entire community via the calendar but avoid filling residents’ inboxes with a barrage of announcements.

    Also consider how you wish to deliver messages. Should they be distributed via email and appear on a public display in your lobby or a clubhouse, too? In fact, remember to refresh messages on your public display monitors. If you fail to update those messages with reasonable frequency, the community will naturally begin to ignore the display and its value will be undermined.

    Is your message urgent? Does it warrant text or voice delivery in addition to email? Be prudent but leverage all the tools at your disposal.

We understand that adhering to best practices may take a backseat when we get mired in daily priorities. Our advice is simple. Don’t let that happen to you.

Community Association Residents

Commit to solid and consistent communication practices. Spend time up front to get setup. Establish your branding. Inventory your messaging. Create your styles. Build re-usable templates. All that enables you to focus on the content of your communications day by day.

The result will be a more efficient workflow for you – and the community will applaud your results and contribution!

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GET BOARD CERTIFIED AND FULFILL YOUR 2021 LEGAL UPDATE CREDITS FROM YOUR HOME!

GET BOARD CERTIFIED AND FULFILL YOUR 2021 LEGAL UPDATE CREDITS FROM YOUR HOME!

  • Posted: Mar 10, 2022
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GET BOARD CERTIFIED AND FULFILL YOUR 2021 LEGAL UPDATE CREDITS FROM YOUR HOME!

March 10th – 6:00 p.m.

SPECIAL GUEST:

FLORIDA CONDOMINIUM OMBUDSMAN SPENCER HENNINGS

TO REGISTER: CLICK HERE:

OR CALL OUR OFFICE AT: 954-983-1112

CONDO AND HOA EDUCATION IS ON-LINE! GET BOARD CERTIFIED FROM THE COMFORT OF YOUR OWN HOME.
REMEMBER, IF YOU DON’T GET CERTIFIED WITHIN 90 DAYS OF GETTING ON THE BOARD – YOU ARE OFF THE BOARD.
GET CERTIFIED BY TAKING OUR ON-LINE CLASS. WE HAVE CERTIFIED OVER 20,000 FLORIDIANS ALL ACROSS THE STATE. LEARN ALL ABOUT THE NEW LAWS THAT ARE BEING PASSED AS WE SPEAK, CERTIFICATION, THE AS AMENDED FROM TIME TO TIME LANGUAGE, BUDGETS, RESERVES, FLORIDA’S NEW EMOTIONAL SUPPORT ANIMAL LAWS, MANAGER DO’S AND DON’TS, SCREENING AND APPROVING, ACCESS TO RECORDS AND MUCH MUCH MORE.
“Honey, those neighbors are at it again! Call Code Enforcement!” by Becker Lawyers

“Honey, those neighbors are at it again! Call Code Enforcement!” by Becker Lawyers

  • Posted: Mar 06, 2022
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sfpma want to thank Geri Bell for always providing us with the top Articles for our Industry.

Becker’s Lawyers are members of sfpma, can be found on our Directory, Sponsors many events and is one of the top firms for Condo, Hoa and Management professionals for our industry.

Thank You from all of us at SFPMA.Org

Geri​ Bell
Community Association Events and Business Development Coordinator
www.beckerlawyers.com
Becker & Poliakoff
1 East Broward Blvd., Suite 1800
Ft. Lauderdale, FL 33301
954.364.6070
954.985.4176
GBell@beckerlawyers.com
www.beckerlawyers.com
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BORROWING TO BUY A CONDOMINIUM UNIT? Freddie Mac’s & Fannie Mae’s New Lending Requirements

BORROWING TO BUY A CONDOMINIUM UNIT? Freddie Mac’s & Fannie Mae’s New Lending Requirements

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BORROWING TO BUY A CONDOMINIUM UNIT?

Freddie Mac’s & Fannie Mae’s New Lending Requirements

by KBR Legal / RembaumsAssociationRoundup

Buying a bundle of home loans to later sell on the secondary market can be risky business. A lot can go wrong in the process. For example, the economy could tank, causing massive defaults; or even worse, as occurred recently in the case of Champlain Towers South, the building could collapse—where not only did many residents die, but also insurance proceeds are unlikely to be sufficient to satisfy all of the outstanding mortgage debt. This reality has a ripple effect on the mortgage-backed security, ultimately causing financial harm to the investors buying the bundled mortgages.

    The Federal Home Loan Mortgage Corporation, commonly referred to as “Freddie Mac,” and the Federal National Mortgage Association, commonly referred to as “Fannie Mae,” both compete on the secondary mortgage market, which is the market for the sale of securities or bonds collateralized by the value of mortgage loans. In short, they both package mortgages into mortgage-backed securities for sale to investors on the secondary mortgage market. Both Fannie Mae and Freddie Mac have requirements which must be met before they will buy a mortgage from a local lender, which they appropriately refer to as the “seller.” The Fannie Mae and Freddie Mac requirements placed on the seller (meaning, the local lender) trickle down to and then must be met by the association. The association’s compliance with these requirements is then analyzed by the local lender and likely further analyzed by Fannie Mae or Freddie Mac as a part of its bundled loan purchase.

    The mortgages they purchase help ensure that home buyers and investors who purchase property have a steady and stable supply of mortgage money. They broaden the likelihood of funds being made available for housing by attracting new secondary mortgage market investors through offering packaged mortgage-backed securities and guaranteeing the timely payment of principal and interest on the underlying mortgages. This makes secondary mortgage markets more liquid and can help lower interest rates paid by the actual mortgage borrowers (i.e., the property purchasers). It is reported that at times, together they finance up to 90 percent of all residential mortgages. Without Freddie Mac and Fannie Mae buying mortgages from lenders, the lenders would not be in a position to continue to offer loans. They need the funds from the Freddie Mac or Fannie Mae purchase to have available funds to make new loans. The bottom line is that if you expect purchasers in your condominium to be able to obtain a loan, then ultimately your association will have to abide by their requirements, including their demand for information about your condominium building’s condition and the condominium association’s finances, which are set out in their similar questionnaires.

    Congress created Fannie Mae in 1938 to provide accessible funding and more affordable housing. Freddie Mac, alternatively, started in 1970 as a public enterprise to further expand the secondary mortgage market. While there are many similarities between Fannie Mae and Freddie Mac, there are some key distinctions. The significant difference between Freddie Mac and Fannie Mae is where they acquire their mortgages. Fannie Mae purchases mortgages from larger, commercial banks, while Freddie Mac buys them from much smaller banks. While Fannie Mae and Freddie Mac programs have some differences in lending requirements, these requirements also appear more similar than different in so far as they assure the lender they will buy the loan.

    As a result of the Champlain Towers South collapse, Fannie Mae and Freddie Mac have imposed new temporary, additional requirements for mortgages obtained for condominiums and cooperative residential units. These new additional requirements will make it harder for existing condominium unit owners to refinance and for new buyers of condominium units to obtain mortgages.

    On October 13, 2021, Fannie Mae issued Lender Letter LL-2021-14 entitled “Temporary Requirements for Condo and Co-op Projects,” resulting with a new questionnaire effective January 1, 2022. In so doing, Fannie Mae suspended flexibility that allowed a lender to obtain a reserve study in lieu of meeting the 10 percent budget reserve requirement. Simply put, this means that if an association does not reserve at least 10 percent of its total annual budget for reserves, then any lender working with Fannie Mae will not be in a position to issue a loan to anyone purchasing a unit in that association’s condominium because doing so would make that loan ineligible for purchase by Fannie Mae, which ultimately hurts the local lender because it will have less funds to loan.

    Moreover, Fannie Mae will no longer issue project eligibility waivers for significant deferred maintenance or for projects subject to large special assessments. In other words, if the condominium association is not contributing at least 10 percent of its annual budget into the reserves, then Fannie Mae will not buy the loan from the local lender, meaning that the local lender will most likely not issue the loan to the buyer. In addition, and as part of its 10 percent reserve requirement, Fannie Mae no longer allows a borrower to rely on a reserve contribution provided in a reserve study in lieu of meeting the requirement that 10 percent of the annual assessments be contributed to reserves. Therefore, Freddie Mac-backed loans will become even more important to purchasers of condominium units and the developers who build them.

    Then, on December 15, 2021, Freddie Mac issued Bulletin 2021–38 entitled “Temporary Condominium and Cooperative Project Requirements and Topic 5600 Reorganization,” effective February 28, 2022 (the “Bulletin”). While Freddie Mac has strict requirements, too, it is not strictly requiring that 10 percent of the association’s budget be allocated to the association’s reserves.  The Bulletin begins with the following statement of fact:

In the aftermath of the collapse of the Champlain Towers South in Surfside, Florida, the risks of residential buildings with aging infrastructure and in need of Critical Repairs have been brought to the forefront of discussion throughout the nation.

    Regarding reserves, local lenders may continue to rely on a working capital fund for new condominium projects or a reserve study for both established and new condominium projects when the project’s budget provides less than 10 percent replacement reserves. In other words, as so succinctly explained by a regular reader of Rembaum’s Association Roundup, Barry Subkow, Esq.,

Unlike Fannie Mae, if the contribution to reserves is less than 10% of the total annual assessments (e.g., 8%) and is based on the reserve contribution amount that is provided in a reserve study, Freddie Mac will allow the loan.

    These newest Freddie Mac temporary requirements apply to all mortgages secured by units in projects with five or more attached units and are in addition to, and do not supersede, any of the other existing current applicable requirements. As such, there are terms which every board member and manager should become familiar with as they are needed to complete the required questionnaires. For example, a loan given by a local lender to a buyer for a project in need of “critical repairs” (as defined below) is not eligible for sale to Freddie Mac. As a result, the local lender will not be inclined to make the loan if a governmental program entity, such as Freddie Mac, is not willing to buy the loan.

    Because Freddie Mac secured mortgages are likely to become even more important in today’s economy, there are four terms with which every board member and manager should be familiar:

  • Critical repairs
  • Material deficiencies
  • Significant deferred maintenance
  • Routine repairs and maintenance

    The term “critical repairs” refers to repairs and replacements that significantly impact the safety, soundness, structural integrity, or habitability of the project’s building(s) and/or that impact unit values, financial viability, or marketability of the project. These repairs and replacements include the following:

  • All life safety hazards
  • Violations of federal, state, or local law, ordinance, or code relating to zoning, subdivision and use, building, housing accessibility, health matters, or fire safety
  • Material deficiencies (see below for definition)
  • Significant deferred maintenance (see below for definition)

    The term “material deficiencies” is defined as unresolved problems that cannot reasonably be addressed by normal operation or routine maintenance and which include the following:

  • Deficiencies which, if left uncorrected, have the potential to result in or contribute to critical element or system failure within one year
  • Deficiencies that will likely result in a significant escalation of remedial cost related to any material building components that are approaching, have reached, or have exceeded their typical expected useful life or whose remaining useful life should not be relied upon in view of actual or effective age, abuse, excessive wear and tear, poor maintenance, and/or exposure to the elements
  • Any mold, water intrusions, or leaks that are potentially damaging to the project’s building(s)

    The term “significant deferred maintenance” is defined as the postponement of normal maintenance, which cannot reasonably be resolved by normal operations or routine maintenance, and which may result in any of the following:

  • Advanced physical deterioration
  • Lack of full operation or efficiency
  • Increased operating costs
  • Decline in property value

    The term “routine repairs and maintenance” is defined as repairs and maintenance that are expected to be completed by the project in the normal course of business and are nominal in cost. These repairs are not considered to be critical and include the following types of work:

  • Often preventive in nature
  • Accomplished within the project’s normal operating budget
  • Typically completed by onsite staff
  • Focused on keeping the project fully functioning and serviceable
  • Minor deficiencies with a cost of $3,000 or less per repair item that do not warrant immediate attention but that require repairs or replacements that should be undertaken within the next 12 months
  • Scheduled repairs and maintenance that are fully funded, may have a cost greater than $3,000, and will be undertaken within the next 12 months

    Any documentation used by the local lender to determine the eligibility of projects in need of critical repairs must be retained and provided to Freddie Mac upon request. Violations of state or local law, ordinance, or code, as referenced in the critical repairs definition, include failure by the association to schedule an inspection required by the applicable jurisdiction and any directive from a regulatory authority or inspection agency to make critical repairs. Projects in need of critical repairs remain ineligible until the required repairs and/or inspection report have been completed and documented. Sellers of the proposed loan (i.e., the local lender) must review an engineer’s report, or substantially similar document, to determine that the repairs resolved the building’s safety, soundness, structural integrity, or habitability concerns. Acceptable sources of documentation to determine if a project is in need of critical repairs may include but are not limited to the following:

  • Board meeting minutes
  • Engineer’s reports
  • Reserve studies
  • List of necessary repairs
  • Other substantially similar documentation

    The Freddie Mac restrictions on the purchase of loans from lenders does not apply to the following:

  • Routine repairs and maintenance, (as defined above) or
  • Damage or deferred maintenance to one or a few units in the project, provided that there is no impact to the overall safety, soundness, structural integrity, or habitability of the improvements

    When determining if a repair is a routine repair or maintenance, Freddie Mac reminds the local lender that its condominium project budget requirements include determining that appropriate assessments are established to manage the project and that there are appropriate allocations for line items pertinent to the type and status of the condominium project. Sellers (meaning, the local lender) should evaluate the line items on the budget, especially those for repairs and maintenance, and the amounts associated with those line items as part of the seller’s project review process.

    Regarding any current special assessment, even if paid in full for the subject unit, such special assessment must be reviewed to determine eligibility. This includes any special assessment that the board approved and, if required, owners approved, but the board has not initiated collection yet (e.g., a planned special assessment). The local lender must determine the following:

  • The reason for the special assessment
  • The total amount assessed
  • For current special assessments, that the total amount is an appropriate allocation or, for planned special assessments, there is adequate cash flow to fund the reason for the special assessment, and
  • For current special assessments, that the amount budgeted to be collected year-to-date has been collected

    To determine that the amount budgeted to be collected year-to-date (YTD) has been collected, the following criteria apply:

  • The seller must review an income statement or a substantially similar document which has YTD budgeted and actual amounts for the special assessment,
  • The document should be dated within 90 days of the project review date, and
  • Any shortfall between the budgeted and actual YTD amounts for the special assessment must not be more than five percent.

    Any documentation used to determine the eligibility of the special assessment, such as the income statement referenced above, must be retained by the local lender and provided to Freddie Mac upon request. In addition, special assessments with more than 10 monthly payments remaining must be included in the calculation of the monthly housing expense-to-income ratio and must be documented.

If a seller (the local lender) relies on a reserve study, then the seller must ensure the reserve study meets certain requirements, which include, but are not limited to the following:

  • A reserve study’s financial analysis must validate that the project has appropriately allocated the recommended reserve funds to provide the condominium project with sufficient financial protection comparable to Freddie Mac’s standard budget requirements for replacement reserves. (Note—This requirement must be discussed and is required as a part of any professional’s reserve report.)
  • The reserve study’s annual reserve funding plan, which details total costs identified for replacement components, must meet or exceed the study’s recommendation and conclusion.
  • The most current reserve study (or update) must be dated within 36 months of the seller’s determination that a condominium project is eligible.
  • The reserve study must be prepared by an independent expert skilled in performing such studies (such as a reserve study professional, a construction engineer, a certified public accountant who specializes in reserve studies, or any professional with demonstrated experience and knowledge in completing reserve studies).

    Freddie Mac advises its sellers (the local lender) to evaluate the reserve study’s financial analysis. Sellers should compare, for the current fiscal year, the estimated beginning of the year (BOY) reserve fund balance in the reserve study to the actual BOY reserve fund balance. The reserve study’s recommended reserve allocation for the current fiscal year correlates to the project starting the year with that estimated reserve fund balance. If the project started the year with significantly less than what was estimated, then the project has likely failed to appropriately allocate the recommended reserve funds to provide the condominium project with sufficient financial protection.

    If your association is not Freddie Mac eligible under these terms, then a local lender can submit a project waiver request (PWR), which, however, has many other strict requirements that are not further discussed herein.

The Freddie Mac Bulletin can be found at:

https://guide.freddiemac.com/app/guide/bulletin/2021-38

The Fannie Mae Bulletin can be found at:

https://singlefamily.fanniemae.com/media/29411/display

    Each association will need to coordinate completion of the Freddie Mac and Fannie Mae questionnaires with its board members, manager, and, importantly, the association’s attorney. Practically speaking, the questionnaires will need to be updated as the scenario at your association changes. Just because an association is not eligible this year does not mean circumstances will not change leading to a later acceptance. As to the costs associated with the completion of the questionnaires (and while arguments may exist for the buyer who caused the need for the completion of the questionnaire to pay for it), since the questionnaire benefits the entire association by providing for a viable market for all new purchasers to acquire loans to purchase a unit, the expense should be deemed a common expense shared by all members of the association.

    Be sure to reach out to your association’s attorney to answer any questions you may have regarding Fannie Mae and Freddie Mac questionnaires and their local lender requirements because, remember, if Fannie Mae or Freddie Mac will not buy the loan from the local lender, the lender is not likely to make the loan.

Reprinted with permission from KBR Legal members of SFPMA.

 

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SFPMA: The reversal of wearing Masks. This is great news for many, now you do not have to put on the masks if you dont wish to.

SFPMA: The reversal of wearing Masks. This is great news for many, now you do not have to put on the masks if you dont wish to.

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SFPMA has been monitoring the COVID-19 & Omicron and its impact on our industry. Mask Mandates are Changing!

We are encouraging all members, Property Managers, Board Members for Condo and HOA’s and the industry in general to follow:

We understand that everyone has questions:

It is important to recognize we are not health care professionals. We have been looking to the experts. The CDC and other qualified health officials should continue to be the primary source of current information and guidance. Were offering general, precautionary guidance from officials and adding some common-sense guidelines for our industry.

Mask Mandates are changing!

Many States have already set as requirements for businesses, schools and Offices all over the US. The reversal of wearing Masks. This is great news for many, now you do not have to put on the masks if you dont wish to. As we go forward some that are at risk still will protect themselves, while others wont put them on. Dont get mad at them or start a problem…. You dont know what they are doing in Their Live! they might have a lower immune system in their bodies? they might take the stand that masks dont work? they even may believe in the Science or lack of?

Every person has the right to keep wearing a mask or not! so work with your group, community and management to find a solution you can adapt to keep everyone in your buildings safe. this could mean, in the common areas, with visitors and guests inside and outside your buildings. its best to have an open discussion with a group. find out what they think? and put in place rules to keep everyone safe.

Thank You, Be Safe. SFPMA

We know it’s a balancing act for community association leaders— and the desire to keep residents and guests safe as the face mask debate continues— even for the fully vaccinated. ( Part of this article copied from: Covid Masks) We are all working together for the safety for all.

As some local jurisdictions and/or states lift and others reinforce mask mandates, what does this mean for homeowners associations and condominium communities with shared spaces including—fitness centers, clubhouses, lobby areas, and mailrooms? We contacted CAI members, practicing common-interest law to share an update on face masks in common areas. From the outset of the pandemic, Edmund Allcock, a partner with Marcus, Errico, Emmer & Brooks in Braintree, Mass., and a fellow in CAI’s College of Community Association Lawyers (CCAL), encouraged community associations to follow recommendations from the Centers for Disease Control and Prevention, as well as state and local guidelines, to mitigate the spread of COVID-19.

“At the beginning of the pandemic, we recommended closure of (common areas),” says Allcock. “Since the development of the vaccine, everything seems to have reopened, so I do not see why the clubhouse, or the gym should be any different.”

In Washington, application of state and local health mandates to community associations have been inconsistent, notes Anthony L. Rafel, managing partner at Rafel Law Group in Seattle, and a CCAL fellow. “The governor’s proclamations and the state secretary of health’s orders requiring masks in indoor congregate spaces make no exception for community associations,” he explains. “We’ve advised our community association clients that the requirements are applicable to common areas.”

Meanwhile, the California Department of Public Health has clarified that “indoor public settings” applies to board and commission meetings, but there is some disagreement as to whether community associations have to follow the state’s mask mandate, says Nathan R. McGuire, managing partner at Adams Stirling in Northern California, and a CCAL fellow. McGuire notes that his firm is advising that community associations are not public. Therefore, the guidance does not technically apply to them.

When it comes to guidelines community associations should follow to minimize the spread of COVID-19, Rafel says to lean on the side of greater protection for residents and guests. “Masks should be worn in lobbies, hallways, gyms, clubhouses, and meeting spaces if required or recommended by federal, state, or local health officials,” he says.

McGuire also believes masks should be required in indoor common areas to mitigate the spread of the disease. “Another option is to require only those who are unvaccinated to mask indoors and allow them to self-attest to their vaccination status. Meaning that, if someone enters the indoor setting without a mask, the resident or guest is self-attesting that they are vaccinated,” he notes.

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Will The Association’s Denial Of An Architectural Request Withstand Challenge? Many Won’t—Find Out Why

Will The Association’s Denial Of An Architectural Request Withstand Challenge? Many Won’t—Find Out Why

  • Posted: Mar 03, 2022
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For many homeowners associations, a top priority is ensuring that the homes in the community are maintained in conformity with the “community-wide standard.” But, what is this subjective standard? How is compliance measured? What is the process to be judged when a request to the association’s architectural review committee (ARC) is made? The ARC is instrumental in ensuring that the community-wide standard is met. However, your association may run into a problem if the ARC denies a request from a homeowner if the association has not adopted specific, objective criteria and guidelines on which the ARC can rely.

Sometimes applications to the ARC are denied because the proposed modifications were not “in harmony” with the other homes in the community or did not conform with the “community-wide standard.” However, such a limitation is vague, and a denial based on whether a particular modification is “harmonious” is subjective. Thus, the members are entitled to specific guidelines regarding what is allowed and what is not allowed, and in fact, this is required by law.

The association’s ARC can only be as effective as the objective guidelines and standards drafted into the declaration and board-adopted rules. If your ARC is relying on aesthetics or other subjective criteria that are simply “personal preferences” rather than written, adopted, and published objective standards and guidelines, any disapproval is vulnerable to a successful challenge. In fact, in the seminal case regarding approval of architectural modifications, Young v. Tortoise Island Homeowner’s Ass’n, Inc., 511 So.2d 381 (Fla. 5th DCA 1987), the court held that where the governing documents were silent as to the modification at issue, a denial could not be based on the architectural control board’s opinion regarding “aesthetics, harmony and balance—admittedly very personal and vague concepts.”

In Young, the owners submitted an application to build a flat roof on their home. The homes immediately surrounding the home were all peaked roofs. Nothing in the governing documents prohibited an owner from building a flat roof, and the requested roof complied with all of the specific requirements set out in the governing documents. However, the architectural control board denied the owners’ request because there was a “very strong feeling” that the flat roof would not be “architecturally compatible with the other homes.” In the end, the Youngs built the flat roof despite the association’s disapproval, arguing that the architectural control board had no authority to impose a prohibition against flat roofs. The court agreed with the Youngs, holding that

“In the absence of an existing pattern or scheme of type of architecture which puts a prospective purchaser on notice that only one kind of style is allowed, either in the recorded restrictions or de facto from the unified building scheme built on the subdivision, such a board does not have the power or discretion to impose only one style over another based purely on ‘aesthetic concepts.’”

The flat roof violated no recorded restrictions, no objective rule adopted by the association, and no de facto common existing building style in the community. Therefore, the court held that it was beyond the power of the architectural review board to prohibit the flat roof.

The concept in Young was further codified in 2007 in §720.3035(1), Florida Statutes, which provides that an association or the ARC has the authority to review and approve plans and specifications only to the extent that the authority is specifically stated or reasonably inferred as to location, size, type, or appearance in the declaration or other published guidelines and standards. More specifically §720.3035(1), Florida Statutes, provides that the authority of an association or any architectural, construction improvement, or other such similar committee of an association to review and approve plans and specifications for the location, size, type, or appearance of any structure or other improvement on a parcel, or to enforce standards for the external appearance of any structure or improvement located on a parcel, shall be permitted only to the extent that the authority is specifically stated or reasonably inferred as to such location, size, type, or appearance in the declaration of covenants or other published guidelines and standards authorized by the declaration of covenants.

In other words, the ARC can only approve or deny requested modifications based on objective standards with specificity as to location, size, type, or appearance that are set out in the declaration or other published guidelines and standards. Without specific, objective standards to rely upon, the ARC is at risk of making arbitrary decisions regarding approval. Basing ARC denials on concepts like “aesthetics, harmony, and balance” will land the association in hot water if an owner challenges such denial. It is far safer to base approval or denial on objective standards as set out in the declaration or as adopted by the board.

Creative drafting by an association’s attorney is critical in order to capture those ARC applications where a member may request a modification that is not squarely addressed by the governing documents. In plain English, a “catchall” amendment to the declaration can be artfully drafted that stands for the proposition that, if such a request is made, then the existing state of the community is the applicable standard by which the application is to be judged. For example, if the Tortoise Island Homeowner’s Association had had such a provision in its declaration, then given that there were no flat roofs in the community, the existing state of the community may have provided a lawful basis for the ARC to deny the request, thus possibly leading to a whole different result in the case.

On a related note, there are strict procedural requirements that your association must follow, most especially if the ARC intends to deny an ARC request. It is likely many ARCs do not conduct their activities in conformity with Florida law such that a denial could withstand judicial scrutiny. Pursuant to §720.303(2), Florida Statutes, a meeting of the ARC is required to be open and noticed in the same manner as a board meeting. In other words, notice of the ARC meeting must be posted in a conspicuous place in the community at least 48 hours in advance of the meeting, and the meeting must be open for the members to attend. In addition, pursuant to §720.303(2)(c)3., members of the ARC are not permitted to vote by proxy or secret ballot. Bare bone minutes should be taken as well to create a record of ARC committee decisions, most especially denials.

We hear from many associations that the ARC does not meet openly or notice their meetings. This leaves any decision made by the ARC vulnerable to challenge. If the ARC denies an application but fails to do so at a properly noticed meeting, the owner can challenge the denial claiming that it is not valid as the ARC did not follow proper procedures. Many declarations contain language which provides that if an ARC application is not approved or denied within a certain period of time, the application is deemed approved. In that case, if the ARC’s denial of an application is not valid because the ARC failed to comply with the procedural requirements for the meeting, an application which violates the declaration or the ARC standards may be deemed approved by operation of the declaration! By complying with the provisions of Chapter 720, Florida Statues, your association can avoid that disaster.

Practice tip: Remember that notice of any board meeting at which the board will consider a rule which restricts what an owner can do on their parcel must be mailed, delivered, or electronically transmitted to the members and posted conspicuously on the property not less than 14 days before the meeting.

If your association has not adopted objective ARC standards and guidelines including the “catchall” provision discussed above, now is the time to start! We recommend that you contact your association’s counsel prior to drafting such rules to ensure that the association is in compliance with the requirements of the governing documents and Chapter 720, Florida Statutes.

by Jeffrey Rembaum, Esq. of Kaye, Bender, Rembaum attorneys at law, legal practice consists of representation of condominium, homeowner, commercial and mobile home park associations, as well as exclusive country club communities and the developers who build them. Mr. Rembaum is a Certified Specialist in Condominium and Planned Development Law. He is the creator of ‘Rembaum’s Association Roundup’, an e-magazine devoted to the education of community association board members, managers, developers and anyone involved with Florida’s community associations.  His column appears monthly in the Florida Community Association Journal. Every year since 2012, Mr. Rembaum has been selected to the Florida Super Lawyers list and was also named Legal Elite by Florida Trends Magazine. He can be reached at 561-241-4462.

 

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GET BOARD CERTIFIED AND FULFILL YOUR 2021 LEGAL UPDATE CREDITS FROM YOUR HOME!

GET BOARD CERTIFIED AND FULFILL YOUR 2021 LEGAL UPDATE CREDITS FROM YOUR HOME!

  • Posted: Mar 03, 2022
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GET BOARD CERTIFIED AND FULFILL YOUR 2021 LEGAL UPDATE CREDITS FROM YOUR HOME!

March 10th – 6:00 p.m.

TO REGISTER: CLICK HERE:

OR CALL OUR OFFICE AT: 954-983-1112

 

CONDO AND HOA EDUCATION IS ON-LINE! GET BOARD CERTIFIED FROM THE COMFORT OF YOUR OWN HOME.

REMEMBER, IF YOU DON’T GET CERTIFIED WITHIN 90 DAYS OF GETTING ON THE BOARD – YOU ARE OFF THE BOARD.

GET CERTIFIED BY TAKING OUR ON-LINE CLASS. WE HAVE CERTIFIED OVER 20,000 FLORIDIANS ALL ACROSS THE STATE. LEARN ALL ABOUT CERTIFICATION, THE AS AMENDED FROM TIME TO TIME LANGUAGE, BUDGETS, RESERVES, FLORIDA’S NEW EMOTIONAL SUPPORT ANIMAL LAWS, MANAGER DO’S AND DON’TS, SCREENING AND APPROVING, ACCESS TO RECORDS AND MUCH MUCH MORE.

 

NEW Continuing Education Course Offering! How Sustainable Lake Management Creates Happier, Healthier Communities (1 CE Credit).

NEW Continuing Education Course Offering! How Sustainable Lake Management Creates Happier, Healthier Communities (1 CE Credit).

  • Posted: Mar 03, 2022
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NEW Continuing Education Course Offering!

How Sustainable Lake Management Creates Happier, Healthier Communities (1 CE Credit).

You may have noticed the positive effects on your health and happiness when spending time around the water, but do you know the science behind this phenomenon? Humans have an undeniable connection to waterbodies. This underscores the importance of continuous freshwater management and the prioritization of sustainable techniques.

In this presentation, attendees will learn:

  • Common lake & pond challenges property managers face in their communities
  • Best practices to implement in lakes and ponds on a recurring or annual basis
  • New technologies to make freshwater management more efficient & cost-effective
  • Strategies that help enhance increase property values & enhance brand image

Partner with the aquatic management experts at SOLitude for your continuing education needs in 2022. Reply to this email to schedule a presentation in your area today!

Contact SOLitude Lake Management

SOLitude Lake Management is a nationwide environmental firm with local offices throughout the U.S. We are dedicated to making water a more healthy and beautiful part of our world. In that pursuit, SOLitude offers sustainable solutions that improve water quality, enhance beauty, preserve natural resources and reduce our environmental footprint. Do you have a lake, stormwater pond, wetland, or fisheries management question or concern?

Call us at 866-996-3294 or simply fill out the form below and we’ll get back to you right away.

Think Rules and Regulations Do Not Need To Be Recorded? Think Again!! by KBRLegal.com

Think Rules and Regulations Do Not Need To Be Recorded? Think Again!! by KBRLegal.com

  • Posted: Mar 02, 2022
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Think Rules and Regulations Do Not Need To Be Recorded? Think Again!! – by KbrLegal.com

Many Floridians live within a community operated by an association of some kind, be it a community of single-family homes under the jurisdiction of a homeowner’s or property owner’s association, or a condominium building maintained by a condominium association. These owners should be well-aware that many aspects of life within these communities are subject to restrictions outlined in a set of governing documents, which include a declaration, articles of incorporation, bylaws, and rules and regulations. While the declaration, articles of incorporation, and bylaws are typically recorded among the public records of the county in which the community is located, the rules and regulations are typically not recorded.

 

Because rules and regulations are usually amendable by the approval of the board of directors only (as opposed to the additional approval of the membership), allowing rules and regulations to be unrecorded provides the board of directors with the flexibility to amend the rules and regulations as the need arises without the added expense and time required to record these rule amendments among the county’s official records. However, this option has changed for homeowner’s associations as a result of recent legislative changes which took effect on July 1, 2018.

 

How has this changed? Pursuant to new provisions set out in Section 720.306(1)(e) of F.S., “[a]n amendment to a governing document is effective when recorded in the public records of the county in which the community is located.” While this has certainly always been the case for a declaration, articles of incorporation, and bylaws, this is new as to rules and regulations of a homeowner’s association because they were added to the definition of the term “governing documents” as set out in Section 720.301(8), F.S. when the Statute was amended in 2015, effective on July 1st of that year.

Due to the fact that many homeowner’s associations have not recorded their rules and regulations in the public records of the county, consideration should be given to record the all of the rules and regulations, particularly if there are plans to amend them. Failing to record the rules and regulations prior to (or at the same time as) recording an amendment will possibly create what is termed a “wild” amendment, which is not connected in the public records to the document it is trying to amend. Additionally, if an amendment to the rules and regulations must be recorded in order to be effective, it is logical to conclude that the initial rules and regulations must also be recorded in order to be effective. Under Section 720.303 F.S., all governing documents are required to be recorded in the public records. Therefore, a homeowner’s association should record its rules and regulations in the public records in order to avoid this possible claim against the legal effectiveness of the rules when it becomes necessary for the association to enforce its rules against an owner.

As with any other amendment to a homeowner’s association’s governing documents, within thirty (30) days after recording an amendment to the governing documents, the homeowner’s association must provide either a copy of the recorded amendment to the members or, if a copy of the amendment was provided to the members before they approved it (for those communities with owner approval requirements for rules) and the amendment was not changed before the vote, a notice providing that the amendment was adopted, identifying the official book and page number or instrument number of the recorded amendment, and that a copy of the amendment is available at no charge to the member upon written request to the association.

 

While the consequences of this new legislation may have been unintended, it is the law until amended otherwise or an appellate court makes a contrary ruling. Although this will likely result in some minor additional costs to homeowner’s associations, this is a good opportunity for a board of directors to examine their existing rules and regulations and update them prior to recording them among the public records.

 

 

Board members of an association subject to Chapter 720, Florida Statutes, should discuss the implications created by this recent legislative change with their association’s lawyer. It is recommended that you have experienced association counsel review any existing rules and regulations prior to recording them to ensure that they are enforceable and do not unnecessarily expose the association to liability (e.g., Fair Housing violations). As to any proposed rules not yet adopted the same holds true. Experienced association counsel should review them to both ensure enforceability and to steer clear of unintended negative consequences.

 

Jeffrey Rembaum, Esq. of Kaye, Bender, Rembaum attorneys at law, legal practice consists of representation of condominium, homeowner, commercial and mobile home park associations, as well as exclusive country club communities and the developers who build them. He is a regular columnist for The Condo News, a biweekly publication and was inducted into the 2012, 2013 & 2014 Florida Super Lawyers. He can be reached at 561-241-4462.

Re Published with Permission: JR / KBR Legal

 

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BIG DECISION BY THE DBPR SAYS E-MAILS BETWEEN BOARD MEMBERS ARE “OFFICIAL RECORDS” THAT CAN BE SEEN BY ALL UNIT OWNERS.

BIG DECISION BY THE DBPR SAYS E-MAILS BETWEEN BOARD MEMBERS ARE “OFFICIAL RECORDS” THAT CAN BE SEEN BY ALL UNIT OWNERS.

  • Posted: Mar 02, 2022
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Those of who have taken the Board Certification Class know that the answer to this question is that as long as the e-mails were on the private e-mail accounts of the Board members, they are not “official records” and therefore the unit owners cannot obtain copies of them. Well….that was all changed in one full swoop.

 

BEFORE YOU HIT THAT “SEND” BUTTON

By Eric Glazer, Esq.

Florida Statute states:
120.565 Declaratory statement by agencies.—
(1) Any substantially affected person may seek a declaratory statement regarding an agency’s opinion as to the applicability of a statutory provision, or of any rule or order of the agency, as it applies to the petitioner’s particular set of circumstances.

A man by the name of James Hanseman recently sought a declaratory statement from The Department of Business and Professional Regulation, Division of Condominiums, Timeshares, and Mobile Homes regarding whether e-mail communications between and among board members are “official records” within the meaning of Florida Statute 718.111(12), where such records relate to the Association’s operations but are sent to and/or from personal computers and devices rather than Association owned computers and devices.

Those of who have taken my Board Certification Class know that the answer to this question is that as long as the e-mails were on the private e-mail accounts of the Board members, they are not “official records” and therefore the unit owners cannot obtain copies of them. Well….that was all changed in one full swoop.

In this declaratory statement, Chevonne Christian the Division Director opined that:


The .. official records of the association” include .. all other written records of the association not specifically included in the foregoing which are related to the operation of the association.”§ 718.111 (12)(a) l8., Fla. Stat. Nothing in this provision exempts such records when created or transmitted with a board member-owned device rather than an Association owned device.

The plain meaning of the statute is always the starting point in statutory interpretation.”

GTC, Inc. v. Edgar, 961 So. 2d 781, 785 (Fla. 2007). Dictionaries can be used to determine the meaning of words. Metro. Dade County v. Milton, 707 So. 2d 913, 915 (Fla. 3d DCA 1998).

Emails constitute a form of writing. Writing, Black’s Law Dictionary (11th ed. 2019).

Consequently, emails are “written records,” and their existence as such does not depend on the ownership of the device through which the emails are transmitted.

Accordingly, emails that otherwise constitute “official records” are not excluded from thestatutory definition of “official records” merely because they are created or transmitted with board members’ personal devices.

Wow! If e-mails constitute a form of writing, no doubt text messages also constitute a form of writing. So how is this going to work? Let’s say a unit owner makes a records request for e-mails between board members during the month of February, 2022. Do all of the Board members now have an obligation to look through their e-mails and texts for the past month, print them out and hand them in to the association? Suppose each director simply says that we don’t communicate by e-mail or texts, even though they do? What remedy does the unit owner have?

While the decision is debatable as to whether or not these e-mails are “official records” it is undeniable, that it is simply unenforceable. It will be interesting to see the first arbitration case that relies on this declaratory statement. It will be even more interesting if that arbitration case gets appealed and we ultimately get a decision of the courts. Will a director ever be required to physically turn over their phone or computer by a court? Who knows? But I think we will either have a legislative fix or a court opinion within a year. In the interim, keep in mind that before you hit the SEND button on an e-mail, think about the fact that said e-mail may one day be seen by everyone in the condominium, or even a judge or jury.