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ELECTRIC CARS ARE COMING ! IS YOUR PROPERTY READY?

ELECTRIC CARS ARE COMING ! IS YOUR PROPERTY READY?

  • Posted: Apr 22, 2022
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ELECTRIC CARS ARE COMING ! IS YOUR PROPERTY READY?

by VANDELAY COMMUNICATIONS LLC

2022 is looking to be the year of the Electric Vehicle. Whether you like the idea of switching from ICE (internal Combustion Engines) to EV (Electric Vehicles) or not….they are coming and in droves.

Almost every major auto manufacturer is bringing an EV to market this coming year and from the looks of it, the wave will be small at first, but tremendous by 2023. What this means for Residential Condos and apartments, especially in High Rise buildings with limited parking, is you must be planning for it now.

Our company is already working with several Florida Management companies to bring state of the art EV charging equipment to their properties. Up until lately a lot of buildings have been allowing residents to add their own “outlet” or charger to their parking space. What this has done has taxed the electric panel to full capacity as well as contributed to a much higher electric bill because there is no control over demand charges as well as the inability to know exactly what someone is using by way of kilowatt hours.

The equipment today can offer several huge advantages to circumvent all the problems and headaches associated with EV charging as well as bring a new revenue stream to your property. the units today offer the capability to have a totally hands off approach and allow for this new stream of revenue. 90% of all EV vehicles are charging from home. Having this ability, brings value to the property by way of higher rents, higher sales prices of units and no drain on the HOAs funds except for the initial buildout which is paid back over time through correct set up of the systems financial utilities tools.

For more information or a personal presentation please contact us.

STEVEN T. MILANA
Executive Vice President of Development
Vandelay Communications LLC
“Veteran Owned Small Business”

Office: 480-805-1962
Cell: 954-214-2590
steve@vandelaycommunications.com

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Here are a few tips to keep those clients happy, and increase customer retention in the service industry.

Here are a few tips to keep those clients happy, and increase customer retention in the service industry.

  • Posted: Apr 22, 2022
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Here are a few tips to keep those clients happy, and increase customer retention in the service industry.

When you’re in the service industry, nothing is more important than keeping your clients happy. Entrepreneurs are married to their business, right? Well, your clients are your wife, and a happy wife is a happy life. Some people naturally excel in customer service. They have more empathy, listen better, and were born kind to the core. God bless them. Others, like me, have to develop a knack for customer service and find ways to fight the urge to… well, punch someone in the face.

Remember YOU can send SFPMA Articles, Sales, Projects We will send to Clients all over Florida. A a member of SFPMA you should get involved and make the most of your membership.  ideas: post articles, share your membership page, Log into the members portal for your own marketing ( Use the listed Managers List and let them also know what you do and how you can help them, We send to them all the time (over 230,000 emails sent in our weekly  Email Blast to clients/members all over Florida, Is your information part of them?.)

1. Under Promise, Over Deliver

Topping off the list is this old adage, I’m sure you’ve heard it before. Humans naturally overestimate themselves when it comes to doing work. They see a task or think about how long it will take and respond in kind. What we fail to think about are all the other things we need to get done, or the distractions we face on a regular basis. If you think you can get something done in one day, tell them it will take one week. If you finish in a day, they will be pleasantly surprised.

2. Manage Expectations

This is related to #1, but I’d like to focus more on the process. Having a process and explaining this to your clients from the start is the best way to manage expectations. If you don’t want your clients to call you every day or every hour, you should tell them from the beginning how client communication works — that you will have weekly or bi-weekly calls and other questions can be submitted via email. If you don’t want to go back and forth over design changes forever, tell them from the beginning that they have 2 rounds of feedback, and anything above that will be billed hourly.

3. Be Transparent: Don’t be afraid to say “I Don’t Know”

Everyone thinks that your clients come to you because you’re the expert. You should have all the answers, and that’s why they hired you. The truth is, you may be great at what you do, but you do not have all the answers. Things are constantly changing and your client may learn about something before you do. That’s okay. If you’re ever in a situation where you don’t know something, say “I don’t know, but let me do my research and get back to you.”

4. Mo’ Money, Less Problems

My grandmother used to say, “If it’s a problem that can be solved with money, it’s not really a problem.” Growing up I’d hear this a lot, but it took me 8 years in business to really grasp what this meant. It took experience.

Early on, if a client was unhappy or didn’t feel that I was adding enough value, I’d say something like “Well, I’m sorry you feel that way, I’ll try and do better, but I did the work so pay me”. I know you’ve been there, but believe me when I tell this will create friction in the relationship and potentially lose you a client for life. The better response is “I’m sorry you feel that way. I’m happy to refund you your money for the last month and we can find someone that may be a better fit.” Chances are they will appreciate the humility and decide to keep working with you. It works like a charm.

5. Get To Know Your Clients on a Personal Level

Becoming friends with my clients is something I’ve put a lot of emphasis on because I’ve witnessed the power of this first hand. Nearly all of my clients would call me a friend today, and that’s because I stay up on what’s going on in their personal lives. Are they taking a trip? Do they have a girlfriend, or are they married with kids? What other projects are they working on? When you know this information, you can start every call or meeting with a personal touch, immediately changing the tone of the conversation from a business meeting, to a relaxed conversation between partners.

“How you think about your customers influences how you respond to them.” — Marilyn Suttle

6. Share Valuable Content and Information

One of my personal favorite client interactions is sharing valuable content from credible sources with my clients. If I learn something new in one of the email digests I receive (Product Hunt, Launch, Morning Brew) that relates to their market or industry, I share it with them. It lets them know that a) I’m always learning about my industry, and b) I’m thinking about them. It could spark a conversation that could lead to new work or a shift in strategy, but either way, it brings you a little closer together.

7. Call Your Clients Regularly

The key to a positive relationship is communication. I like to schedule calls with all of my clients either every week or every month, and set some touch points to reach out to them randomly to catch up. We even tried creating an app for this call KIT List (Keep In Touch), which send you reminders to call your clients. Ask them how they feel about the service you’re providing, on a scale from 1–10, and if it’s not a 10, ask what you can do to make it a 10.

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6 HOA Violations & How to Avoid Them

6 HOA Violations & How to Avoid Them

  • Posted: Apr 22, 2022
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6 HOA Violations & How to Avoid Them

by Holly Bunch on Apr 19, 2022 1:00:00 PM

A Homeowners Association (HOA) is a private body made up of members of society who own property within a common area, led by an elected board of volunteers. The association’s main objective is to grow and add value to the property by protecting communal regions and setting rules and regulations.

Different organizations have rules that members must adhere to regarding architectural amusements like fences, swimming pools, entrances, exterior home designs, and HOA.

The HOA makes homeowners and buyers appreciate their surroundings and ensures that lawns are cut and home exteriors remain attractive. Although some rules and regulations may seem challenging, members who comply with them reap significant rewards from the association.

 

HOA Violations and How to Avoid Them

HOA violations are practices that go contrary to the set covenants, conditions, and restrictions (CC&Rs) set by the association. They include:

  • Landscaping

Having unkempt, overgrown, and heavily weeded lawns would be a crime for any property owner. They also consider using trees taller than the recommended height and color for fencing an offense.

You can avoid landscaping violations by following the set rules, such as maintaining well-kept and clean lawns and ensuring the fence trees are within the required height, such as 5 feet maximum. In addition, use drip irrigation and controlled sprinklers on lawns and along sidewalks.

  • Noise

It is considered a crime for group members to play loud music between the evening and early morning. Additionally, it is against the HOA rules and regulations for members to hold social gatherings between the restricted hours or even have guests in parking areas, playing deafening music and making loud noises during odd hours.

Like many cities and counties, the HOA adheres to noise ordinances enacted for the benefit of its members. Property owners should constantly refer to the rules on noise pollution management to ensure that they give their neighbors and the general community peaceful nights and calm mornings.

  • Vehicles and Parking

Residents will break HOA rules by parking non-permitted vessels on the streets or driveways, such as boats or commercial autos. Driving outside of designated locations or exceeding the speed limit in congested regions is also deemed a crime.

Members must follow established area speed restrictions, parking rules in defined zones, and the types of vessels permitted to park on the land and along the streets.

  • Pets

Residents love pets, and some consider them family. Therefore, the HOA has rules on the types of pets and areas where pets can and can’t walk, leash dogs, or pick up pets. Every resident must not violate the pet restrictions and rules. Otherwise, the HOA and neighbors may not be remorseful for such offenses.

Members need to know the number of pets per homestead, the good breeds and weights, and the law on picking up after the pets.

  • Undisclosed Rentals

Renting or leasing out different places on the property to get extra money may violate the association’s bylaws. State, federal, and sometimes local regulations govern and supersede HOA operations. With this in mind, they establish regulatory standards with other organizations, such as housing insurance companies.

Insurance companies determine the occupant-to-rented property ratio. As a result, property owners need to acquire written permission from the HOA before subletting their properties.

  • Trash

Poor waste management and careless placement of trash and dust bins on the property are considered violations. It is an HOA offense to leave the receptacle bins outside during non-collection hours, in front of people’s homes, or inconspicuous spots. They detract from the value of a property. 

 

Tell Governor DeSantis DO NOT Sign SB 518!

Tell Governor DeSantis DO NOT Sign SB 518!

  • Posted: Apr 19, 2022
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I am informed that the Community Associations In Florida Legislative Alliance needs YOUR help and Rembaum’s Association Roundup agrees that they absolutely do. Please urge Governor DeSantis to WITHOLD his approval of SB 518 Private Property Rights to Prune, Trim, and Remove Trees, as it is bad for Homeowners’ and Condominium Associations.

This bill, if passed into law, DOES NOT allow Homeowners’ and Condominium Associations to take advantage of the provisions of the bill as related to the removal of trees located in common areas and common elements. Therefore, if passed into law, your association will need to comply with local government red tape and associated expenses for what should be a very simple act; removing a nuisance tree.

The sponsors of the bill rejected the common sense suggestion to change the definition of “Residential Property” to include the common areas and common elements of community associations, so this means associations will not be able to avoid costly and time consuming local government requirements to remove trees!!!

Please help stop this bill from becoming law by telling Governor DeSantis to NOT SIGN SB 518.

Click the button below to send him your message:

 

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GET BOARD CERTIFIED AT THE CONDO AND HOA EXPO

GET BOARD CERTIFIED AT THE CONDO AND HOA EXPO

  • Posted: Apr 15, 2022
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GET BOARD CERTIFIED AT THE CONDO AND HOA EXPO

LUNCH IS PROVIDED FOR FREE!

 

APRIL 19TH, 2022 AT 9:00 A.M. AT THE SIGNATURE GRAND IN BROWARD.
CLICK PICTURE TO REGISTER
APRIL 21ST, 2022 AT 9:00 A.M. AT THE TAMPA CONVENTION CENTER
CLICK PICTURE TO REGISTER
COME MEET OVER A HUNDRED CONDOMINIUM AND HOA VENDORS AND TAKE CONDO AND HOA EDUCATIONAL CLASSES ALL DAY LONG
WE HAVE CERTIFIED OVER 20,000 FLORIDIANS ALL ACROSS THE STATE. LEARN ALL ABOUT CERTIFICATION, THE AS AMENDED FROM TIME TO TIME LANGUAGE, ALL THE LAWS EFFECTIVE JULY 1ST, BUDGETS, RESERVES, FLORIDA’S NEW EMOTIONAL SUPPORT ANIMAL LAWS, MANAGER DO’S AND DON’TS, SCREENING AND APPROVING, ACCESS TO RECORDS, ALL THE LAWS WE CAN EXPECT THIS UPCOMING LEGISLATION AND MUCH MUCH MORE.
TO REGISTER:
CLICK ON ANY OF THE ABOVE PICTURES
OR CALL OUR OFFICE AT: 954-983-1112
We received a lot of submissions for our $10K Extreme Shoreline Makeover giveaway and we are thrilled to announce our winner…

We received a lot of submissions for our $10K Extreme Shoreline Makeover giveaway and we are thrilled to announce our winner…

  • Posted: Apr 14, 2022
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We received a lot of submissions for our $10K Extreme Shoreline Makeover giveaway and we are thrilled to announce our winner…

Congratulations to Southshore Falls HOA (West FL)!

The community is excited to restore their eroded shoreline with a Sox Erosion Solutions System! Stay tuned over the next few months to see the transformation…

 

If your community is having problems with your Lake, contact SOLitude today

Learn about what happened during the 2022 Legislative Session and to discuss some of the bills that did not pass

Learn about what happened during the 2022 Legislative Session and to discuss some of the bills that did not pass

  • Posted: Apr 14, 2022
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The 2022 Legislative Session in Florida concluded on March 11, 2022. Join Becker’s Kenneth S. Direktor, Yeline Goin, and Steven H. Mezer on Wednesday, April 20 at 1:00 PM EST to learn about what happened during the 2022 Legislative Session and to discuss some of the bills that did not pass (which will likely be re-filed next year) and those that did pass.

including:
• CS/SB 1380 regarding the Marketable Record Title Act (MRTA). CS/SB 1380 also includes a section regarding the motor vehicle parking on private property
• CS/SB 438 regarding flags in community associations
• CS/SB 518 regarding tree removal and tree trimming
• CS/SB 898 regarding tenant safety
• CS/HB 1571 regarding protesting
• CS/CS/CS/HB 967 regarding exemption from ordinances for golf course irrigation and fertilization
This program is not eligible for CEU credit or certificate of completion. ________________________________________
This is going to be presented on Zoom! Full live viewing instructions will be sent to all registrants.

REGISTER NOW:

 

Insurance MarketPlace Resources – We offer business insurance for all classes and sizes of business.

Insurance MarketPlace Resources – We offer business insurance for all classes and sizes of business.

  • Posted: Apr 13, 2022
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Insurance MarketPlace Resources

  • We offer business insurance for all classes and sizes of business.

561-338-7452

Whether your business is large or small, we look at your insurance protection the same way!

 

We are a commercial insurance brokerage organization and have access to different insurance companies that offer a wide-range of products, services, and pricing.

We provide superior customer service, risk management and beyond! We take pride in what we do and represent various highly rated national and international insurance companies, allowing us to efficiently compare rates and coverage to ensure our clients receive the quality protection they deserve.

 

Commercial Insurance Agent
Elena Peredkova
elena@mprfintra.com
561-338-7452
Insurance MarketPlace Resources
https://insurancemarketplaceresources.com

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Are you looking for a way to keep your roof clean and looking new? by Anne Dondero

Are you looking for a way to keep your roof clean and looking new? by Anne Dondero

  • Posted: Apr 13, 2022
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Are you looking for a way to keep your roof clean and looking new?

We have a green Eco friendly solution that eliminates chlorine/bleach, harsh chemicals, pressure cleaning or soft wash ever again.

With a light spray every couple of years algae will not grow guaranteed.

Call today 800-673-1136 for more information!

https://spotlessroofsolutions.com/

Members of SFPMA

 

Anne Dondero / President of Spotless Roof Solutions

 

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COMMITTEES: THE GOOD, THE BAD AND THE UGLY

COMMITTEES: THE GOOD, THE BAD AND THE UGLY

  • Posted: Apr 13, 2022
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COMMITTEES:  THE GOOD, THE BAD AND THE UGLY

by  Steven J. Weil, Ph.D., EA, LCAM, Royale Management Services, Inc.

Association committees can truly save the day, or they can become a nightmare.  A lot depends on whether or not clear guidelines are set from the start.  Too often things can get out of hand to the point where the tail begins to wag the dog.  In most cases, the role of the committee is to make recommendations to the Board, giving the Board the power to accept or reject those recommendations.  Only statutory, or empowered, committees (as defined either by Statute or by the Board) may take independent action.

What Is The Value Of A Committee?  Committees are an obvious extension of manpower and a potential breeding/training ground from which to fill board vacancies.  Their work can supplement that of the Board and management and help to keep costs down.

What Makes An Effective Committee?

  • Clear Purpose.    Take time to define the mission.
  • Right People.    Choose people who are qualified and assign a Board Liaison.
  • Regular Schedule. Chair should set regular noticed meetings so owners may attend.
  • Planning and Preparation. Treat committee meetings the same as board meetings.
  • Recognition.    Publicly acknowledge committees and members for a job well done.

 

What are some important points to remember about committees? 

  • Committees should be created by resolution, naming a chair or co-chairs, briefly outlining the type of committee being formed and offering a clear mission to be followed. Without guidelines, committee members may not understand the scope of their work and that theirs is an exploratory and advisory role.  Misunderstandings can then create conflict especially when it comes to issues such as committee expenses.  Funding for the committee should be addressed at the outset so that it does not become troublesome over tim
  • Committees differ depending on their type, e.g.:
    • Statutory – A fining committee is defined as statutory because it has been specifically empowered by the Statutes to take final action on behalf of the Board. The Board may also create a statutory committee, such as a budget committee, by empowering it to act independently.
    • Advisory committees may be either standing (remaining in force year after year, e.g. landscaping and social) or ad hoc (Latin for “for this,” meaning they are task-oriented and cease to exist when the project ends, e.g. a pool upgrade or paint committee). Advisory committees may not take final action independently. They may only make recommendations to the Board.
    • Mandatory committees are those specifically named in the association’s governing documents.
  • Ironically, the nominating committee (a misnomer) may not nominate anyone for election to the Board. The Florida Administrative Code (FAC) prohibits this. However, a search committee may be formed and made responsible for proposing qualified nominees.

 

 What do the Statutes Say About Committees?

The Florida Condominium Act (FCA), Section 718 of the  Statutes, defines the role of committees for condo associations.  The Statute refers to committees as a “group” of board members, unit owners, or board members and unit owners appointed by the board or a member of the board.  Statutory committees may contain both (or either) board members and non-board members.

The composition of non-statutory committees is not addressed in the condominium statute.

There are very specific rules about the establishment and composition of a “Fining Committee,” which is defined as a statutory committee because it has been specifically empowered by the Statutes to take final action on behalf of the Board.

The Florida Homeowners’ Association Act, Chapter 720 of the Florida Statutes, does not define what a committee is or its permissible composition.  However, it contains a similarly specific rule for a hearing before a committee (and who may serve on that committee) before a fine or suspension may be imposed on an accused violator.

What Is A Committee Meeting?

A “committee meeting” is a group gathered to discuss business as set forth in the Board resolution creating the Committee.  Outside experts may be included.

 

Does A Committee Meeting Have To Be Noticed?

The Sunshine laws apply to all statutory committees that are empowered to take action on behalf of the board. They require open meetings noticed 48 hours in advance.  If a committee is not empowered (i.e., advisory), and if the Association’s Bylaws specifically provide for an exception, then they do not have to have open meetings.  Thus, generally speaking, committee meetings should be noticed.  The only exceptions are for emergencies or for meetings with the association’s attorney regarding litigation or personnel matters (i.e., discussion of specific issues pertaining to employees of the association).

 

Are Minutes Of Committee Meetings Required?

Again, the Sunshine Laws only require that Minutes be taken by statutory committees.  However, it’s a good idea to keep a record of all committee meetings to identify who attended and what actions were taken by the group.  Minutes need not cover what was said, only what decisions were made. The minutes should never reflect attorney-client privileged information, but only who attended the meeting and proper documentation of any vote that was taken. New legislation requires that Minutes be kept permanently. They also must be made available to owners on request.

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