The Keys to Success In Selecting a Security Provider
The Keys to Success In Selecting a Security Provider
Article was Featured in the FLORIDA RISING MAGAZINE
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Accountability, Transparency and Responsiveness.
The number one complaint we here from potential new clients is“I can’t get anyone from my current
security company to address problems and issues with their guards.”
We’ve heard this about major national providers as well as many of the smaller companies that do
business in the south Florida market. See the “big guys” have large corporate structures with multiple
layers of management at the local, regional and national levels. As a client it can be difficult to know who
to contact within the organization that has the level of authority to deal with your issue.
Smaller providers may not have the resources or the experience to provide adequate supervision and
oversight of their personnel to detect and prevent sub-standard performance of their officers before it
becomes a problem for you. Additionally it may difficult to contact a manager or even the owner after
regular business hours.
Ask the company you’re evaluating if they are willing to remove an officer from your property if you’re
unsatisfied with the officer’s performance. Gauge their response to see if they will accept responsibility
for the officer’s actions and have a corporate culture that deals with unsatisfactory performance
appropriately or do they just move the poor performing employee to another site.
Ask for and check with references from other clients of the provider. See if there is a sincere attitude
toward fostering a business relationship built on mutual trust from their other clients.
Additionally try and determine if the company has a history of dealing with customer concerns in a prompt
and appropriate fashion.
Who you gonna call when you find a guard
sleeping or on their cell phone at 3:00am?
When evaluating security proposals do not to focus solely on the price. Focus on what that particular company provides aside from just a body.
Concentrate more on the 3 keys to successfully selecting a provider. Does the company bring accountability, transparency and responsiveness to the table?
Accountability – the obligation or willingness to accept
responsibility or to account for the actions of their employees.
Transparency – the key to fostering a culture of trust between
client and the customer.
Responsiveness– quick to respond or react appropriately to
problems or concerns of the client.
Find out More: https://tridentgroundprotection.com/
or Call us: Phone: 954-306-3956
Ask if the company has a practice of conducting regular unannounced and random site inspections of their
staff. Do they have a policy of performing random drug tests of their officers?
Does the company you’re considering provide you with the ability to contact a member of management,
someone with the authority to immediately deal with an issue or problem no matter what time of day or
night it is?
What are their prerequisites for hiring employees? Do they require a minimum amount of prior
experience and do they conduct and pre-hire assessments of the applicants to evaluate their individual
levels of conscientiousness, reliability and critical thinking skills or do they just hire a warm body?
At Trident Ground Protection we pride ourselves on providing our clients with accountability,
transparency and responsiveness. No matter what time of the day or night you can speak directly with a
member of our senior management team if you have an issue, problem or concern with one of our officers.
By contacting our global security operations center in Fort Lauderdale your problem is immediately
relayed to the appropriate member of our team who will react and respond immediately and
appropriately for you, the client in addressing issue.
Each person who applies to join our team is required to complete several personality trait assessments. If
an applicant fails to complete the assessments or score below our threshold, they are removed from
consideration.
Every employee is provided a copy of our 40 page employee handbook which outlines our policies for
conduct, appearance and attention to duty. They are also provided a copy of our employee safety manual
so that you can be assured our officers are complying with all safety rules and conducting themselves in
a safe and focused fashion.
Trident Ground Protection was founded with the intention of providing our clients with more than just a
guard. It is why we have embraced the philosophy of providing our clients with security services and
support.
We live in a society where nearly everyone has a cell phone these days.
Many companies, including Trident Ground Protection use cellular devices to
perform guard tours, report writing and time keeping functions.
However, do they have a policy that prohibits personal use of cell phones
while on-duty? Do they actively enforce that policy?
What other internal policies do they have to discourage poor performance or distractions while on duty.
