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The Property Manager’s Guide to Social Distancing by Concierge Plus

The Property Manager’s Guide to Social Distancing by Concierge Plus

The Property Manager’s Guide to Social Distancing

by Concierge Plus

COVID-19 is on everyone’s minds right now, and its impacts will be felt for many months to come.

By talking to property managers across North America every day, we have found what’s working and what’s needed to operate your community remotely and virtually.

COVID-19 has accelerated the shift towards a digital transformation of property management businesses. Our guide will help you better understand how to operate your community remotely and virtually.

Get your free guide now and learn about:

Property Managers Guide to Social Distancing Front Page

  • How to improve communication channels
  • Why technology made specifically for managers is the best solution
  • The 7 things to look for in  resident portal technology

 

 

We have published this guide to help managers and board members better understand how to serve their residents without being physically present.

GET YOUR GUIDE NOW

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Virtual Happy Hour to Benefit the Leukemia & Lymphoma Society by Cohen Law Group  Aug 26th, 2000 5-6PM

Virtual Happy Hour to Benefit the Leukemia & Lymphoma Society by Cohen Law Group  Aug 26th, 2000 5-6PM

  • Posted: Aug 24, 2020
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Virtual Happy Hour to Benefit the Leukemia & Lymphoma Society by Cohen Law Group  Aug 26th, 2000 5-6PM

*Special Virtual Event: Cohen Law Group  Aug 26th, 2000 5-6PM
Please mark your Calendars
If you can not make it to the Event?

Please make a Donation to help

 

Cohen Law Group
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2020 Legal Update (1 CE credit) – With 2021 Legislative Preview / August 18, 2020  |  10:00 AM by Kaye Bender Rembaum

2020 Legal Update (1 CE credit) – With 2021 Legislative Preview / August 18, 2020  |  10:00 AM by Kaye Bender Rembaum

2020 Legal Update (1 CE credit) –With 2021 Legislative Preview

by Kaye Bender Rembaum

August 18, 2020  |  10:00 AM

This course helps complete the state requirement for licensed CAMS, many of whom still need their third LU credit before the Sept. 30 deadline. The material is also excellent refresher material for board members. In addition, there will be a preview of the new 2021 legislation affecting community associations.

Register Today

Provider #: 0005092  |  Course #: 9630064

1 CE credit in LU

Presented by Allison L. Hertz, Esq., B.C.S. of Kaye Bender Rembaum

 

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Legal Update 2020 Summary: Florida Legislature passing several community association related bills this Season  By: Shayla Johnson Mount / Becker

Legal Update 2020 Summary: Florida Legislature passing several community association related bills this Season  By: Shayla Johnson Mount / Becker

  • Posted: Aug 18, 2020
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Legal Update 2020 Summary:  Florida Legislature passing several community association related bills this Season

By: Shayla Johnson Mount / Becker

The Florida Legislature was especially busy this past session filing, debating, and ultimately passing several community association related bills. Below is an outline of those bills and the potential impact on your community association this year.

 

  1. Emotional Support Animals – Chapter 2020-76 (Senate Bill 1084) – This long championed and highly anticipated bill managed to make it to the finish line this year to become law on July 1, 2020. This law amends portions of the Florida Fair Housing Act (Chapter 760.20, F.S.) to officially define an “emotional support animal” (“ESA”) and prohibit discrimination in housing against individuals with a disability-related need for an ESA. More specifically, the new law requires a housing provider (which for purposes of the law includes a community association) to make “reasonable accommodations” to allow for the individual’s ESA at no additional cost under certain circumstances. If the person’s disability is not readily apparent, the association can request additional supporting documentation from the person’s health care provider or other proof of disability (i.e.: proof of receipt of federal or state disability benefits). However, an association cannot inquire as to the person’s specific disability.  The new law also makes the individual directly responsible for any personal or property damage the ESA causes and also makes it a second-degree misdemeanor to falsify or misrepresent information or documentation concerning an individual’s need for an ESA.

 

  1. FireworksChapter 2020-11 (Senate Bill 140) – The new law prohibits a homeowners association from passing a board-rule banning the use of fireworks on certain “designated holidays,” including New Year’s Eve, New Year’s Day, and Independence Day. This law does not specifically apply to condominium associations and a homeowners association is still able to amend its Declaration to regulate or limit the use of fireworks within the community.

 

  1. Law Enforcement Vehicles 2020-5 (Senate Bill 476) – One of the first bills passed and approved by Governor DeSantis this session, is a law that prohibits a condominium, cooperative or homeowners association from prohibiting a law enforcement officer from parking his or her assigned vehicle in an area where the individual would otherwise have the right to park.

 

  1. State Reporting for 55+ Communities – Chapter 2020-153 (Senate Bill 255) – This law removes the requirement that 55+ communities must initially register, and biannually report its compliance status, to the Florida Commission on Human Relations. This bill does not eliminate the need for these communities to comply with federal reporting requirements.

 

  1. Housing Discrimination – Senate Bill 374 – This bill passed the House and Senate but, at the time of this writing, is still pending action by the Governor. If it becomes law, this bill will amend the Marketable Record Title Act  (Chapter 712, F.S.), to automatically extinguish and make void as a matter of law any “discriminatory restriction” on the basis of race, color, national origin, religion, gender or physical disability which are contained in an Association’s recorded governing documents.  The law would allow the board by majority vote to amend its governing documents to remove any such restrictions.

 

  1. Lease Requirements – Chapter 2020-102 (Senate Bill 469) – This law removes the requirement that a lease agreement must be signed by a subscribing witness.

 

  1. Florida Guaranty Insurance ClaimsChapter 2020-155 (House Bill 529) – This bill increases the amount of insurance available through the Florida Guaranty Insurance Fund from $100,000 to $200,000 for each condominium or HOA claim, where the association has the responsibility to insure residential units.

 

  1. Rental Agreements – Chapter 2020-99 (Senate Bill 1362) – Also known as the “Protecting Tenant at Foreclosure Act,” this law requires a party or entity who obtains a property at foreclosure that is subject to a pending lease agreement to provide to the tenant a 90-day notice to vacate.

 

Thankfully, Senate Bills 295 and 1488 did not pass, both of which would have significantly revised and limited the ability of a condo or homeowners association to bring construction defect claims against developers and builders on behalf of its members.  This year, the legislature revisited the controversial issue of regulating short term vacation rental (i.e.: Airbnb) through consideration of Senate Bill 1128 and House Bill 1011.  These bills would have prohibited cities and counties from passing ordinances regulating or limiting an owner’s ability to use their home or unit as a short-term vacation rental. Although neither bill specifically addressed an association’s ability to pass rules or regulations regarding short-term rentals, it is likely that this issue will return next year for further debate before the Legislature.  Prior to next year’s session, associations that are concerned with short-term rentals in their community should seriously consider amending their governing documents now as future versions of this bill may propose to limit an associations ability to regulate short-term rentals as well.


Shayla J. Mount is an Associate Attorney in Becker’s Community Association Practice Group. She focuses her practice on providing counsel and representation to homeowner and condominium associations throughout Central Florida. An experienced litigator,

she has handled collections litigation and served as general legal counsel for numerous homeowner and condominium association boards throughout Orange, Osceola, Seminole, Duval, and Sarasota Counties. Shayla regularly advises association boards on issues regarding vendor contracts and disputes, document amendments, and covenant enforcement issues.

She also has substantial experience handling a variety of civil litigation issues including small business and contracting actions, foreclosure defense, real estate transactions, and insurance disputes.

 

 

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Property Management in a Post-Pandemic Era By Concierge Plus 

Property Management in a Post-Pandemic Era By Concierge Plus 

Property Management in a Post-Pandemic Era

By 

Maintaining a positive resident experience throughout the pandemic and post-pandemic will require help from technology made specifically for property management.

The coronavirus pandemic has disrupted the day-to-day operations of our industry across North America, forcing us to dramatically alter our working methods and approach. Property managers have had to adapt and respond quickly to unprecedented operational challenges that make managing communities on-site impractical in a post-COVID-19 environment.

Many industry leaders expect their workforce to become permanent work-from-home employees after the pandemic ends, leaving no choice but to adopt tech or risk permanent closure.

Resident experience management software can help, but choosing the right solution requires a 5 step process and understanding of how technology is changing.

 

Step 1: Map out the tasks that your association performs

The first step is to map out the tasks that your staff need to do. It can be challenging to figure out what tasks even need to be mapped out. Tasks carried out by staff differ from association to association. From handling packages and screening visitors to dealing with service requests and processing amenity bookings. For each one of these tasks you must find a process that is efficient and works well not only for your team but also for the residents to alleviate frustration.

Question: Who can help you map these tasks out?

Answer: You can engage your property management team, a committee, or board members to help you understand what tasks need to be optimized.

 

Step 2: Establish optimal processes for each of those tasks

The next step is to come up with the processes needed to handle each of the tasks. In the past this was cost-prohibitive. Only large associations or those with big budgets could afford to do something like this.

Question: Where do you start optimizing each task?

Answer: Begin by understanding what parts of the task are most time consuming or frustrating to residents. For example: if residents can’t access the availability of your amenities from wherever they are, at any time, they are more likely to be frustrated and less likely to make a booking. This will result in lost revenue for the association.

You need to work with someone who has done this before and has been successful at creating efficiencies within associations. This is the only way you will come up with an optimal process. There are consultants you can hire that offer services to associations along these lines.

 

Step 3: Train your team on the new processes

The next step is to train the management team and all your staff. Training videos are extremely effective at explaining processes to team members and will save managers significant time.

Question: Who will train your team and ensure they are following the established processes?

Answer: Videos and online tutorials will help familiarize existing team members with the new process. This same content will be shown to new team members to facilitate their training and ensure everyone gets the same information. Making sure that every team member is following each established process is critical to ensure a consistent experience for residents and that no details are lost.

 

Step 4: Educate your residents on the new processes

Next, you need to educate residents on the available tools and how to use them. Using a platform to house community content allows property managers to communicate more effectively with residents.

Question: Who will explain this to your residents?

Answer: Residents are already busy with their everyday lives. They need to have a quick understanding of where to go and what to do to accomplish these interactions. A single, easy-to-use, intuitive platform will help ensure that all residents know what to do.

 

Step 5: Use technology to execute those tasks daily

Finally, you and your team need to execute the tasks.

Technology has developed significantly in the past five years and has become a huge time saver for property managers.

Question: What type(s) of technology do you need for these tasks, and what is currently out there?

Answer: Here are some suggestions for technology you will need to acquire to accomplish this. You will need to organize your resident information with a spreadsheet (Microsoft Office 365 and/or Google Sheets). You can create another sheet to record packages and deliveries, and their pick-up/drop-off information. You’ll need to be able to reach residents by email with important announcements using Constant Contact, MailChimp, or a similar platform. Service requests will require you to use an online form from Survey Monkey. You can create an additional form on Survey Monkey for each amenity you want to be able to have residents book online. Amenities will also need a shared calendar: a Gmail account will allow you to do that.

We don’t recommend the above as your association needs to leverage technology to save time, money, and be more modern. Reducing the number of manual interactions your team must do daily will enable them to save hundreds of hours each month.

 

Why invest in a resident experience management platform?

Temporary closures are on the rise because of the lack of communication with residents and staff. While Microsoft Office 365, and MailChimp are popular solutions you might think to try, they aren’t built for the needs and challenges of property management.

We recommend using a resident experience management platform that is designed and built from the ground up, specifically for managers and residents, with the needs of property management industry in mind.

The benefits of such a platform are many:

  • You can manage your building from any device, whether it’s a desktop or laptop, tablet, or mobile phone. Residents can log in from wherever they are and communicate with other residents and/or the property manager.
  • It is scalable for portfolio expansion and has enterprise-level flexibility and reliability.
  • It houses all front-office and back-office data in a single, connected system.
  • Many residential property managers report reduced cycle times and lower costs of ownership along with fewer errors and inefficiencies that are common with separate systems mentioned above.
  • It can accommodate multiple property types (HOAs and Condominiums).
  • It can easily accommodate language translation and other elements of multinational portfolio management.
  • It integrates with third-party tools such as packing tracking software, allowing for smooth parcel management.

 

Concierge Plus to the rescue

Unfortunately, most managers are struggling with delivering great resident experiences as they don’t have a proper platform designed to fulfill their needs. What they have is either a static website or multiple tools that aren’t suited for managing a community, but as we are entering a post-pandemic environment with social distancing taking off, they need a resident experience management platform designed for managing modern HOAs and Condominiums.

Our best-in-class resident management platform is designed to make life easier for Front Desk and Building Staff, Residents, and Property Managers. Our web-based, modular solution is fully scalable and customized to meet the needs of any sized community. It also saves time and money while delivering better customer service to residents and board members.

 

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CFP sales and service department are available to assist clients with maintenance service and consulting for future fitness equipment needs. by Commercial Fitness Products

CFP sales and service department are available to assist clients with maintenance service and consulting for future fitness equipment needs. by Commercial Fitness Products

  • Posted: Aug 17, 2020
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Commercial Fitness Products

Our sales and service department are available to assist clients with maintenance service and consulting for future fitness equipment needs.

 

Our consultants guide our clients from conception to realization of their fitness amenity. Through room layout (2D and 3D), budgeting, logistics, and installation. Unlike most companies, our work does not stop there, CFP sales and service department are available to assist clients with maintenance service and consulting for future fitness equipment needs.

Commercial Fitness Products, a Florida based organization, has been serving the fitness needs of our customers nationwide for over 27 years. Our primary focus is Multi-Housing & Hospitality, as such, we stay current on the latest industry trends, and are able to share ideas on how we may equip or improve any community fitness center. We provide more than just equipment…our goal is to delight your residents & guests by providing them an exceptional fitness environment.

 Contact us:  954-747-5128

Website: http://www.commfitnessproducts.com/

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Keep up to date with this weeks Industry Events: Webinars, Seminars

Keep up to date with this weeks Industry Events: Webinars, Seminars

Keep up to date with this weeks Industry Events:

Each month we publish our industry events brought to you by members of sfpma, you can view all the events on our website either in a list or on the Calendar of events.

 

The Future of Construction Projects in the Era of COVID-19

WEBINAR Florida by Becker & Poliakoff

The Future of Construction Projects in the Era of COVID-19 Public · Hosted by Becker & Poliakoff Join Becker on August 12 at 12 P.M. EST for an in-depth discussion on how COVID-19 continues to disrupt the construction industry in Florida and how best to protect yourself, your workforce, and your project. Becker Construction attorneys will examine timely topics such as: Safety preparedness, workforce illnesses, privacy concerns, and mask mandates Delays, work suspensions, and contract termination How to address COVID-19 in future contracts Insurance considerations Dispute resolut


FIDUCIARY DUTY AND BUSINESS JUDGMENT AND FRAUD PREVENTION

WEBINAR Florida by KatzmanChandler

FIDUCIARY DUTY AND BUSINESS JUDGMENT AND FRAUD PREVENTION Date: Wednesday, August 12, 2020 Time: 1:00 pm Location: Online Event via, Zoom Learn about your Fiduciary Duty as a Board Member, Business Judgment and Directors and Officers insurance. Find out the most common reasons for Board Members getting sued, and learn how to discover and prevent fraud in your Association.


Webinar Panel: Association Operations During Covid-19

WEBINAR Florida by Kaye Bender Rembaum

Webinar Panel: Association Operations During Covid-19 Date: Aug 13 2020 Time: 12:00 pm – 1:00 pm Register Here Castle Group and Kaye Bender Rembaum invite you to join our next episode of Association Operations During COVID-19, which will include a focus on opening community amenities and more. Panelists are Craig Vaughan, Castle Group, President and Jeffrey A. Rembaum and Lisa A. Magill, Kaye Bender Rembaum, P.L. – Board Certified Attorneys in Condominium and Planned Development Law. Andrea Northrop, VP of Insurance Office of America, will cover Covid-19 insurance trends.


Q & A SESSION FOR FIDUCIARY DUTY AND BUSINESS JUDGMENT AND FRAUD PREVENTION

WEBINAR Florida by KatzmanChandler

Q & A SESSION FOR FIDUCIARY DUTY AND BUSINESS JUDGMENT AND FRAUD PREVENTION Date: Thursday, August 13, 2020 Time: 1:00 pm – 2:00 pm Location: Online Event via, Zoom You have questions, we have answers! Come join our Q & A Session to answer all your questions about Fiduciary Duties.


HOA/CONDO BOARD MEMBER CERTIFICATION ONLINE CLASS

WEBINAR Florida – You can take this any time for your certification Online Class.

HOA/CONDO BOARD MEMBER CERTIFICATION ONLINE CLASS Provider #0000811 | Course #9630016 | 2 ELE Credits If you are planning to serve on your homeowner association board, you probably know that you will need to comply with Florida’s certification requirements within 90 days of being elected. Our HOA Board Certification class is designed to satisfy the statutory requirement so that you are eligible to serve. More importantly, it will provide the tools and information you need to perform your job well and to avoid any potential liability associated with your new role. Topics Covered: Defining your fiduciary duty Analyzing association operations How to properly maintain the association’s books and records The pros and cons of alternative dispute resolution Avoiding common election pitfalls Preparing budgets and funding reserves Understanding financial reporting requirements Assessing insurance needs for common areas Defusing conflict within the community


Condo Craze & HOAs HOSTED BY – ERIC M. GLAZER, ESQUIRE SUNDAYS AT 11:00 a.m. ON 850 WFTL

Condo Craze & HOAs HOSTED BY – ERIC M. GLAZER, ESQUIRE SUNDAYS AT 11:00 a.m. ON 850 WFTL Aug 16th @ 11:00 am – 12:00 pm Condo Craze & HOAs HOSTED BY – ERIC M. GLAZER, ESQUIRE SUNDAYS AT 11:00 a.m. ON 850 WFTL The show is streamed live on the web at www.850wftl.com and on your mobile device. Presents a forum for Board members and owners to tell their side of the story. The show randomly has guest speakers who are experts on the daily problems associations encounter. All issues that our associations encounter each day are proper topics for discussion.


Condo Solutions Talk Radio with Peter Mollengarden, Esq.

Condo Solutions Talk Radio with Peter Mollengarden, Esq. Date: Aug 17 2020 Time: 9:05 am – 10:00 am


Governing Document Amendments In Light Of COVID-19 by Rembaum’s Association Roundup

Governing Document Amendments In Light Of COVID-19 by Rembaum’s Association Roundup

Governing Document Amendments In Light Of COVID-19

Rembaum’s Association Roundup presented by KBRLegal.com

As a result of the unexpected COVID-19 crisis and its ramifications on Florida’s community associations, there are lessons that can be learned. Early on, an unexpected issue many community associations faced was whether the board could rely on the emergency powers set out in the Florida Statutes to help protect both residents and property alike during this time of uncertainty (the “emergency power legislation”). The Condominium, Cooperative, and Homeowners’ Association Acts each provide that the board of directors is granted certain emergency powers in response to damage caused by an event for which a state of emergency is declared by the Governor. While local governments at the city and county level may similarly declare a state of emergency, the emergency powers only spring into existence upon the Governor’s issuance of an executive order declaring a state of emergency in response damage caused by event.

These emergency powers include, just to name a few, the ability to cancel and reschedule meetings, conduct such meetings with as much notice as may be practicable, levy assessments, restrict access to the property and so much more.  More specifically, Sections 718.1265 as to condominiums, 719.128 as to cooperatives, and 720.316 as to homeowners’ associations, Florida Statutes, each provide enumerated emergency  powers available to the board of directors that may be exercised “in response to damage caused by an event for which a state of emergency is declared…”. However, in light of COVID-19 pandemic the interpretation of the phrase “in response to damage caused by an event” created questions and confusion to both laymen and lawyers alike.

At issue was whether the emergency power legislation only applies to situations where there is actual property damage and/or as a result of a hurricane damage. Even if not necessarily intended for COVID-19 type situations,  to many lawyers, including this author, there was no question that the emergency powers could be utilized by board members of Florida’s community associations in response to the instant pandemic. Nevertheless, others questioned whether the emergency power legislation should apply since it was initially drafted in response to hurricane type events, and not a medical event such as the COVID-19 pandemic.

By way of background, the emergency power legislation was drafted in response to the series of hurricanes that hit Florida in 2004, however, it took the Florida Legislature approximately four years to pass them into law. A plain reading of the emergency power legislation even demonstrates that these statutes were drafted with hurricane type damage in mind, and not other disasters, such as global pandemics. But, that does not mean they cannot be applied to other situations.  In fact,  on March 27, 2020, the Florida Department of Business and Professional Regulation Division of Condominiums, Timeshares and Mobile Homes (the “Division”) issued an unexpected order that provided that the phrase “response to damage caused by an event” should not be considered when reading the emergency powers legislation. Then on May 20, 2020, the Division entered a second order explaining that its prior order would expire on June 1, 2020 which is slightly more than a month before the Governor’s state of emergency is set to expire on July 7, 2020. Without regard to whether the Division had the necessary authority to issue such orders in the first place, the result of its second order has attorneys asking, once again, does the emergency power legislation apply? While a great many lawyers experienced in the body of community association law believe so, that does not mean that a court would agree upon legal challenge. Candidly, it would be surprising if the court did not agree, but one never knows with certainty how a court will ultimately rule, most especially on issues of first impression, for which this certainly qualifies.

There is already legislative chatter about the need to revise the emergency power legislation to make it more adaptable to the different types of disasters that can occur. But, community association boards should be able to rely, right now, on the emergency powers in any situation where the Governor has declared a state of emergency where health of the members can be at issue. Even if the Florida legislature does amend the emergency powers to make it patently clear that the board may exercise its statutory  emergency powers during a declared state of emergency for a pandemic, such an amendment will take time and that could mean anything but a fast fix. So, what is an association to do to prepare for the next unanticipated state of emergency?

Well, at least in this instance it is quite likely that your association can act much more quickly to amend the community’s declaration or bylaws, than the Florida legislature can to amend the Florida Statutes.  With that in mind, the board can sponsor and the association membership can adopt an amendment to the declaration or bylaws that clarifies that the emergency powers set out in the Florida Statutes (with specific reference) apply to all states of emergency declared by the Governor to the extent the safety and welfare of the members and/or the property is at issue. In addition, or as an alternative, specific emergency powers can be drafted in the declaration or bylaws, too.

 

 

A few suggestions for consideration include:

  • During any emergency the Board may hold meetings with notice given only to those Directors with whom it is practicable to communicate, and the notice may be given in any practicable manner.  The Director, or Directors, in attendance at such a meeting shall constitute a quorum.
  • The Board may cancel, reschedule and/or postpone Board and member meetings, including the annual meeting, if necessary to protect the health and welfare of the members.
  • Corporate action taken in good faith during an emergency under this section to further the ordinary affairs of the association shall bind the Association; and shall have the rebuttable presumption of being reasonable and necessary.
  • The Board may use reserve funds to meet Association needs and may use reserve funds as collateral for Association loans.  The Board may adopt emergency assessments with such notice deemed practicable by the Board.
  • The Board may adopt emergency Rules and Regulations governing the use and occupancy of the Units, Common Elements, Limited Common Elements, and Association Property, with notice given only to those Directors with whom it is practicable to communicate.
  • Any Officer, Director, or employee of the Association acting with a reasonable belief that his actions are lawful in accordance with these emergency Bylaws shall incur no liability for doing so, except in the case of willful misconduct.
  • The Board shall act to keep all members informed of all Board actions taken pursuant to these emergency powers by U.S. Mail, closed circuit tv, social media, or email, etc. as may be practicable under the circumstances.

If your association is interested in adopting such an amendment to your association’s governing documents, please be certain to seek out competent legal counsel that has the requisite expertise in the area of community association law.

 

Jeffrey Rembaum’s, Esq. of Kaye, Bender, Rembaum attorneys at law, legal practice consists of representation of condominium, homeowner, commercial and mobile home park associations, as well as exclusive country club communities and the developers who build them. Mr. Rembaum is a Certified Specialist in Condominium and Planned Development Law.

He is the creator of ‘Rembaum’s Association Roundup’, an e-magazine devoted to the education of community association board members, managers, developers and anyone involved with Florida’s community associations.  His column appears monthly in the Florida Community Association Journal. Every year since 2012, Mr. Rembaum has been selected to the Florida Super Lawyers list and was also named Legal Elite by Florida Trends Magazine. He can be reached at 561-241-4462.

 

 

 

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community association boards completely overlook the significance of who is serving as the association’s registered agent. by Donna DiMaggio Berger

community association boards completely overlook the significance of who is serving as the association’s registered agent. by Donna DiMaggio Berger

 

Far too many community association boards completely overlook the significance of who is serving as the association’s registered agent. I’ve found associations whose registered agent is a former board member who is either deceased or who has moved away or a former law firm or lawyer who no longer represents the association.

Pursuant to Section 607.0501,F.S, the duties of a registered agent are to forward to the corporation at its official address any process, notice, or demand which is served on or received by the registered agent. If the registered agent fails in this regard, the association may miss crucial litigation deadlines as well as Code compliance hearings which can result in substantial damage to the association. Current board members and managers should also seriously consider whether they are up to the task of serving as Registered Agent as that role does come with potential liability.

 

Donna DiMaggio Berger is a Board Certified Specialist in Condominium and Planned Development Law as well as a Fellow in the College of Community Association Law a prestigious national organization which recognizes excellence and ethics in the field of community association law. Ms. Berger has counseled condominium, cooperative, timeshare, mobile home and homeowner associations throughout Florida.  Her work with these communities includes covenant enforcement, covenant amendment, contract review and drafting, collections and foreclosures, as well as advising these associations about the statutory and documentary guidelines for the daily administration of their communities.

Ms. Berger has led various advocacy initiatives working with legislators and other public policy makers on behalf of those who live, serve and work in common interest ownership communities. She has testified before the Florida Legislature regarding community association law and frequently appears on radio talk shows and in print media discussing these issues.

 

 

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MORE ABOUT COLLECTIONS  By Eric Glazer, Esq.  Published August 3, 2020

MORE ABOUT COLLECTIONS By Eric Glazer, Esq. Published August 3, 2020

MORE ABOUT COLLECTIONS

By Eric Glazer, Esq.

Published August 3, 2020

 

As promised a few weeks back, we need to discuss some very interesting pitfalls associations sometimes fall into in the area of collections.  In light of the fact that mortgage delinquencies are at an all-time high, rest assured that owners will in a short while begin falling behind on condo and HOA assessments as well.

The association must accept even partial payments.

 

Suppose the assessments are $300.00 per month.  An owner has not paid in 3 months and owes $900.00 plus late fees and interest.  The owner sends in a payment for $300.00.  Must the association accept the $300.00 payment?  YES.

In Ocean Two Condominium Ass’n, Inc. v. Kliger, 983 So.2d 739 (Fla.App. 3 Dist.,2008)  the court held that the refusal of a condominium association and its management company of tendered payments of undisputed maintenance fees by condominium unit owners was improper and rendered premature the association’s lien foreclosure action involving owners’ units..  The condominium statute provided that such payments were to be applied on account, without prejudice to association’s and unit owners’ respective positions.  In this case, the dispute would have been reduced to an inconsequential amount, and association’s attorneys could not in good faith have filed to foreclose the miniscule claim remaining. West’s F.S.A. § 718.116(3).

The association should not worry about restrictive endorsements.

 

Same scenario as above, but this time, the owner writes “paid in full” on the $300.00 check.  Should the association deposit the check?  If they do, are they now prevented from suing for the $600.00 balance?

The condo and HOA statutes each provide the methods by which to apply assessments that are paid.  Each statute makes it clear that they are to be applied in accordance with the statute, and any purported accord and satisfaction, or any restrictive endorsement, designation, or instruction placed on or accompanying a payment.   In simple terms, after applying the payment, the balance is still owed despite the words “paid in full” or similar words being placed on the check.

 

The association must apply the monies in accordance with the statute.

 

Same scenario as above, but the owner has also incurred $200.00 in attorney’s fees, $10.00 in interest and $75.00 in late fees.  How much does the owner owe to the association after making the $300.00 payment?

The statute says……….Assessments and installments on assessments which are not paid when due bear interest at the rate provided in the declaration, from the due date until paid. The rate may not exceed the rate allowed by law, and, if no rate is provided in the declaration, interest accrues at the rate of 18 percent per year. If provided by the declaration or bylaws, the association may, in addition to such interest, charge an administrative late fee of up to the greater of $25 or 5 percent of each delinquent installment for which the payment is late. Any payment received by an association must be applied first to any interest accrued by the association, then to any administrative late fee, then to any costs and reasonable attorney fees incurred in collection, and then to the delinquent assessment.

About HOA & Condo Blog

Since 2009, Eric has been the host of Condo Craze and HOAs, a weekly one hour radio show that airs at noon each Sunday on 850 WFTL.Eric Glazer graduated from the University of Miami School of Law in 1992 after receiving a B.A. from NYU. He has practiced community association law for more than 2 decades and is the owner of Glazer and Sachs, P.A. a seven attorney law firm with offices in Fort Lauderdale and Orlando and satellite offices in Naples, Fort Myers and Tampa.

See: www.condocrazeandhoas.com.

He is the first attorney in the State of Florida that designed a course that certifies condominium residents as eligible to serve on a condominium Board of Directors and has now certified more than 10,000 Floridians all across the state. He is certified as a Circuit Court Mediator by The Florida Supreme Court and has mediated dozens of disputes between associations and unit owners. Eric also devotes significant time to advancing legislation in the best interest of Florida community association members.

 

 

 

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