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Attention to detail. A simple phrase that’s not always so simple to comply with, especially in a community association context.

Attention to detail. A simple phrase that’s not always so simple to comply with, especially in a community association context.

  • Posted: Feb 09, 2022
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Attention to detail. A simple phrase that’s not always so simple to comply with, especially in a community association context.

by Howard J. Pearl / Becker

There are several technical provisions in the statutes governing community associations that
must be complied with. Chapters 607, 617, 718, 719, and 720, Florida Statutes have numerous
requirements that associations must adhere to. A few examples include meeting notice
requirements, board member eligibility requirements, record inspections, and others.
Associations must be cognizant of changes to the statutes regarding such requirements, some of
which pertain to regular or recurring events.
As associations go through the process of annual and election meeting notices, budget meeting
notices, etc., one cannot just blindly use the previous year’s notice as a template for the current
year’s notice. Associations must review any changes in the statutes to ensure this year’s notices
are still in compliance. Having your association attorney prepare, or at least review, all such
notices before they are sent out will help ensure the association is in compliance with the most
recently enacted statutes.
For example, Section 718.112(2)(d)(2.), Florida Statutes, previously provided that a person who
is delinquent in the payment of any monetary obligation due to the association, is not eligible to
be a candidate for board membership and may not be listed on the ballot. That provision was
changed in 2021 to now provide that a person who is delinquent in the payment of any
assessment due to the association, is not eligible to be a candidate for board membership and
may not be listed on the ballot. A small but significant difference. If your election meeting notice
includes any information about candidate eligibility, blindly copying the previous year’s notice
would have the association sending out inaccurate information regarding board member
eligibility. Attention to detail.
Another example pertains to a condominium unit owner’s suspension of voting rights due to a
delinquency. Section 718.303(5), Florida Statutes, previously provided an association may
suspend the voting rights of a unit or member due to nonpayment of any fee, fine, or other
monetary obligation due to the association which is more than 90-days delinquent. That
provision was changed in 2017 and now provides that an association may suspend the voting
rights of a unit owner or member because of nonpayment of any fee, fine, or other monetary
obligation due to the association which is more than $1,000 and more than 90-days delinquent.
While this change went into effect a few years ago, unfortunately I still run across associations
attempting to suspend voting rights of owners who are more than 90-days delinquent, but such
delinquency is not more than $1,000. Again, attention to detail.
Another area where attention to detail is necessary is the preparation of limited proxies. When
voting on a waiver of reserves in a condominium, Section 718.112(2)(f)(4), Florida Statutes,
provides that proxy questions relating to waiving or reducing the funding of reserves or using
existing reserve funds for purposes other than those for which the reserves were intended must
contain the following statement in capitalized, bold letters in a font size larger than any other
used on the face of the proxy ballot: “WAIVING OF RESERVES, IN WHOLE OR IN PART,
OR ALLOWING ALTERNATIVE USES OF EXISTING RESERVES MAY RESULT IN
UNIT OWNER LIABILITY FOR PAYMENT OF UNANTICIPATED SPECIAL
ASSESSMENTS REGARDING THOSE ITEMS.” When reviewing limited proxies prepared by
associations for such votes, very frequently I notice that while the disclaimer language is in
capitalized, bold letters, it is not in a font size larger than any other used on the face of the proxy
ballot. Attention to detail.
Posting of meeting notices is required by the statutes. Forty-eight (48) hours’ notice for a regular
board meeting; fourteen (14) days for some board meetings; 60-days for election meetings, etc.
Only mailing, or emailing notices is not sufficient. Some meeting notices require an association
to execute a proof of meeting notice (usually an affidavit signed by an association board member
or manager). While these notice requirements may seem trivial, especially since the notices are
mailed and/or emailed to owners, they are required by statute. Failure to properly post such
notices may result in any action taken at said meeting being void. Failure to maintain proof of
meeting notices when required may have the same effect, if any action taken at said meeting is
challenged. Attention to detail.
In regard to homeowner associations, Section 720.306, Florida Statutes, previously provided that
official notices were to be sent to the address on the property appraiser’s website. That provision
was changed to provide that official notices once again are to be sent to the mailing address in
the official records of the association under section 720.303(4), Florida Statutes. Attention to
detail.
There have been technical changes in how associations must notify owners of delinquent
assessments before the owner can be sent to the attorney for collections. These are technical
requirements that should be discussed with your association attorney. Blindly following previous
practices in regard to such collection notices and actions will result in delays and owner defenses
to association collection actions. Attention to detail.
In regard to budgets, remember that budgets mailed to association members must contain the
period of the budget year (for example, Jan 1, 2022 – Dec 31, 2022). I have seen many
associations go through the arduous process of preparing and adopting a budget, only to have
such budget challenged by a member because it did not contain the actual budget period, even
though there was enough information on the budget to know what period it was for. Attention to
detail.
While some of the above matters may seem minimal in regard to their impact on the association
or its members, the Florida Department of Business and Professional Regulation, Division of
Condominiums, Timeshares and Mobile Homes (“Division”) has recently changed its approach
in regard to association education versus fining. In the past, a first violation of one of the above
provisions, or another what would appear to be “minor” violation, was generally resolved by the
issuance of a warning letter from the Division, recounting the violation, the remedial measures,
and a warning to the association that future similar violations could result in a fine. Those
“warning” days appear to be over, as the Division has adopted a much more stringent
enforcement posture, which usually results in a fine to the association, even for a first violation
of a seemingly minor provision. Fines range from $10 to $30 per unit, with a maximum fine of
$5,000. I have seen recent cases where the Division initially sought to impose the maximum
$5,000 fine for an initial, minor violation (minor in accordance with Rule 61B-21, Florida
Administrative Code.)

Howard J. Perl

Shareholder

 HPERL@beckerlawyers.com

 

 

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Join The Falcon Group in congratulating our two newest Principals of the firm!  Mr. Steven Lang, R.A., AIA, NCARB  and Mr. Sinisa Kolar, P.E.

Join The Falcon Group in congratulating our two newest Principals of the firm! Mr. Steven Lang, R.A., AIA, NCARB and Mr. Sinisa Kolar, P.E.

  • Posted: Feb 09, 2022
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Join The Falcon Group in congratulating our two newest Principals of the firm!

Mr. Steven Lang, R.A., AIA, NCARB

and Mr. Sinisa Kolar, P.E.

Steve Lang oversees Falcon’s building envelope division for the New Jersey, New York State and Connecticut regions. His responsibilities encompass all low-rise, mid-rise and high-rise building envelope and roof related projects within these regions. Steve has been the architect of record on 250 successful roof replacements. He assists clients in identifying deficient conditions, executing detailed investigations of specific concerns or complaints, developing repair details and specifications, and oversees a team of Project Managers, Senior Project Managers and Architects.

Sinisa Kolar is based out of the Miami office for The Falcon Group and brings over a decade of both international and domestic experience in all aspects of construction and engineering to the firm. Some of his responsibilities include design, construction, quality control, litigation support, retrofit and repairs of various residential and commercial structures. He works very closely with developers, contractors, attorneys, management companies, condominium and homeowner associations, private clients as well as architects and engineers.

Congratulations to you both on your new positions at The Falcon Group and we cannot wait to see all of the successes and what the future holds with you two as Principals!

CONTACT US

www.thefalcongroup.us

info@thefalcongroup.us

(908) 595-0050

Real Estate Agent vs. Broker in Florida

Real Estate Agent vs. Broker in Florida

What is the Difference Between a Real Estate Agent and a Broker in Florida?

by Prolicense Florida

If you are just beginning your Florida real estate career, or coming with experience from another state, it’s important to understand the differences between a sales associate (real estate agent) and a broker. It is also useful to know the required qualifications and duties of these two types of real estate licenses in Florida.

The Sales Associate

Sales associates are most commonly called “real estate agents” by the public. In Florida, a sales associate is a licensed real estate professional who can list properties, carry sales transactions, represent buyers or sellers, and earn commissions. Sales associates provide the necessary information to guide their clients through the contractual aspects of the purchase or sale. They arrange showings and negotiate transactions.

A sales associate must always work under the direction of a broker.

A licensed sales associate is allowed to practice in five (5) main sales specialties of the real estate market:

  • residential

  • commercial

  • industrial

  • agricultural

  • business

They are no additional education requirements to practice in any of these specialties. Once you get your sales associate license, you are free to market your expertise in any of these fields.

To obtain a sales associate license in Florida you must:

  1. Complete a pre-licensing course of 63 hours.

  2. Get your fingerprints taken.

  3. Submit an application to the State.

  4. Pass the Florida real estate sales associate exam.

Florida has reciprocity with 10 states. Mutual recognition means that if you are licensed in one of these states, you can bypass the education requirement.

After getting your license, you will be required to complete post-licensing and continuing education to maintain your right to practice as a sales associate.

The Real Estate Broker

To become a real estate broker in Florida you must first have experience as an active Florida sales associate for at least 24 months or must have held a valid real estate license for at least 24 months in any other jurisdiction of the United States.

Brokers can operate independently, or have sales associates work for them. A broker can list and show properties just like a sales associate, but a sales associate cannot perform the duties of a broker.

Brokers oversee their sales associates, making sure their clients get the best service and that all laws are being observed. Brokers may be disciplined for failing to direct, control or manage sales associates who work under them.

A broker may elect to change her/his license from “broker” to “broker sales associate.” A “broker sales associate” is a real estate broker licensee who prefers to operate as a sales associate in the employ of another broker. A broker sales associate avoids the additional responsibilities and compliance requirements of an actual real estate broker.

To get a real estate broker license in Florida you must:

  1. Complete a Pre-Licensing Course of 72 hours.

  2. Get your fingerprints taken.

  3. Submit an application to the State.

  4. Pass the Florida real estate broker exam.

 

The Pros of Becoming a Real Estate Broker

• More control over your career

• Earn higher income

• Establish and run a property management company

• Use your experience to get leverage in marketing

 

The Cons of Becoming a Real Estate Broker

• More Requirements

• More Responsibility

• More Risk

As you plan your future as a real estate professional, consider your personal goals and how much responsibility you want to accept. The sky is the limit!

 

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Fishy Legal Tactics HOA Attorneys Have Used for Collections by Mitch Drimmer

Fishy Legal Tactics HOA Attorneys Have Used for Collections by Mitch Drimmer

  • Posted: Feb 05, 2022
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Fishy Legal Tactics HOA Attorneys Have Used for Collections

Mitch Drimmer  / Axela Tech

 

Thinking outside the box can be great, especially in the homeowners association and condo association industry. It’s what makes our signature collections process here at Axela so successful.

But out-of-the-box thinking can be used against you, too. Attorneys are always looking for new ways to make the most money, even HOA attorneys. Time and again we’ve seen the tricks they use claiming to try to collect for your association, but really they’re just lining their own pockets. So often, using an HOA attorney ends with the association losing the money owed to them, and having to pay on top of that to cover lengthy legal efforts that didn’t succeed anyway.

Every time we hear stories about the crazy lengths some lawyers will go to when collecting for HOAs or condos, we start to think maybe the box is there for a reason.

Unjust Enrichment Someone Expense Someone Else

Unjust Enrichment

A while back we talked about a community in a sticky collections situation. One of their unit owners had passed away, leaving a mortgage-free title to an heir. But, it came with a $13,000 tax certificate (which had been sold to an investor) and $17,000 owed to the association, as well as a tax-deed sale that had already been set. The perfect storm for the association to lose out on a hefty chunk of change. Now Axela was able to draft a clever plan to avoid that and had to act quickly to make it work, but if we hadn’t been called in, here’s what would have happened:

The HOA’s attorney wanted to let the unit go to the tax-deed sale and then file a suit for something called “unjust enrichment.” This is a claim basically stating that someone (in this instance, the investor who’d purchased the tax certificate) was paid at the expense of someone else (the association).

This is a risky play for a lot of reasons: first, if the tax sale goes through, the money owed to the association is ‘wiped out,’ meaning there is no chance of recovering money from the sale or from the owner after the fact. Additionally, if the judge found that the investor was not unjustly enriched (which is the likely outcome) their tax lien would have been rightly prioritized over association fees.

So the idea of unjust enrichment was a wild reach that was almost certainly going to be unsuccessful in recovering for the association. But it would have been a definite way to tack on a ton of hours in legal fees for the attorney, wouldn’t it?

Fishy Lawsuits Questionable HOA Attorneys

Sneaking In New Rules

Fishy lawsuits aren’t the only questionable trick attorneys have up their sleeves. One client we worked with had an attorney attempt to completely ignore state statutes by advising the Board to modify the community’s governing documents to contradict state laws. This was complicated and unethical for several reasons, like the fact that governing documents don’t overrule state statutes (something an HOA attorney would be WELL aware of!) so the attorney’s time and counsel which they charged the association for were totally unnecessary.

To add insult to injury, these changes were made to try to force the bank to take responsibility for debt owed to the association, creating a lengthy legal battle as part of this ridiculous plan. Again, we’re seeing a trend of attorneys being paid but the association not recovering their lost income – in fact, the community often winds up owing the attorney more for their efforts and having to write off the bad debt from the delinquent assessments. Talk about throwing good money after bad!

Attorneys Being paid associations not recovering

Just Because it’s Legal Doesn’t Make it Ethical

Clearly, all HOA attorneys are not the same, and we hope that your community association’s attorney is an upstanding and ethical partner for your community. You need your attorney to be available to advise you on decisions the Board makes to help prevent future lawsuits and to deal with any that do come.

But your attorney is just one of the tools in your community association’s toolbox. Just as you wouldn’t use your HOA attorney (and pay their high fees) to perform management tasks, you also shouldn’t be hiring your attorney to perform collections. The attorney’s only recourse is to take the issue to the courts. That means pursuing foreclosure, or, if that’s not likely to be successful, trying some legal scheme like these that will get the attorney paid for their time, but is unlikely to end with money in the association’s pocket.

The Attorney's Recourse To The Courts

Treating People Like People

Thinking outside the box can be great, but the more we hear about the crazy legal hoops attorneys find to jump through that only seem to take advantage of the association, the more we think that they need the box.

There’s at least one ethical, merit-based way that has a 95% success rate when it comes to collecting debts owed to associations: Axela. Our proprietary technology and process empowers defaulted homeowners to set up payment plans they can actually pay off, rather than harassing them for lump sums of money they’ll never be able to repay, or putting them out of their home in a foreclosure.

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Tree Maintenance and the Potential Impact of Section 163.045, Florida Statutes by Sarah Wilson of Becker

Tree Maintenance and the Potential Impact of Section 163.045, Florida Statutes by Sarah Wilson of Becker

  • Posted: Feb 02, 2022
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Tree Maintenance and the Potential Impact of Section 163.045, Florida Statutes

by Sarah Wilson of Becker

 

In general, a community association is responsible for operating and maintaining the common areas of the community (in the case of homeowners’ associations), and the common elements (in the case of condominium associations). If there are trees located on these common areas/elements, the association’s maintenance duties will include trimming and even the removal of trees that may be dead or dying.  Before performing any significant trimming or removal of trees, however, an association must determine whether any prior governmental approval is required.

It is common for counties and/or cities to have ordinances regulating the planting, removal, and replanting of trees in residential areas and requiring a permit prior to the removal of certain trees. Section 163.045, Florida Statutes, which went into effect on July 1, 2019, appears to change the extent to which local governments can enforce such tree regulations. Interpretation issues, however, leave the true scope of the statute unknown, particularly as it relates to community associations.

The statute, which was intended to strengthen property owners’ rights against local government overreach, prohibits local governments from requiring notice, application, approval, permit, fee, or mitigation for the pruning, trimming, or removal of a tree on residential property if the property owner obtains documentation from an arborist certified by the International Society of Arboriculture or a Florida licensed landscape architect that the tree presents a danger to persons or property.  Additionally, under the statute a local government may not require a property owner to replant a tree that was pruned, trimmed, or removed in accordance with this section.  [Note: Section 163.045, Florida Statutes, does not apply to the exercise of specifically delegated authority for mangrove protection pursuant to ss. 403.9321-403.9333, Florida Statutes.]

In applying this statute, it is important to note that it only applies to “residential property” and only to trees which are documented by a certified arborist or a Florida licensed landscape architect as “present[ing] a danger to persons or property.” Both exemption requirements present interpretation issues. The fact that “residential property” is not defined has caused some governmental authorities to question whether this exemption would even apply to common areas/elements in the community association setting.  Additionally, the requirement that a certified arborist or licensed landscape architect must document that a tree “presents a danger to persons or property” is problematic in that dangerous is not a term that is normally used or defined in the tree care industry’s risk assessment standards. Rather, assessments of tree safety by such professionals focus on the qualified risk of trees, and how this relates to the statute’s use of the word “danger” remains to be seen.

Local governments have acknowledged that the statute sets up some interpretation issues, and it has been reported that different jurisdictions are reaching different results.  The consequences of an association, without prior approval, trimming or removing trees in a jurisdiction that is interpreting this statute as not applying to common areas/elements could be code enforcement actions, costly fines, or other remedial measures. For this reason, before trimming or removing trees from the common areas/elements, it is recommended that associations consult with their association attorney to discuss how their local governments are interpreting this statute and whether or not local ordinances must still be followed before pruning, trimming, or removing trees.

 

 Sara K. Wilson

Attorney at Law

 SWILSON@beckerlawyers.com

 

 

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The New York Times was doing a story about the incredible number of condominiums in Miami and how fast they were all built read it here!

The New York Times was doing a story about the incredible number of condominiums in Miami and how fast they were all built read it here!

  • Posted: Jan 31, 2022
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HOW IN THE WORLD DID WE  GET HERE?

By Eric Glazer, Esq.

So, I get a call a few weeks ago from a reporter at The New York Times.  He was doing a story about the incredible number of condominiums in Miami and how fast they were all built.  How the entire skyline on the coast changed dramatically in the past 40 years or so and if it’s possible that The Champlain Towers in Miami was just a freak occurrence, or something that we need to start thinking about regarding all condominiums that were rushed through and given the green light.  Is it possible for other similarly situated buildings to start falling down?

The story is somewhat startling but not surprising.  It’s a story about greed, out of control construction, tampering with Mother Nature, little to no inspections, rushed through permits,  law firms and politicians helping developers  and The Florida Legislature turning a blind eye towards all of it.

If you’re living in a building in Miami, this is a must read.  If you don’t live in Miami, but are concerned about whether or not your building was built properly, it’s a must read as well.  Besides myself, there are politicians, builders, developers and other experts that tell their side of the story in detail.  Some of it is shocking.

Because so many turned their backs years ago, no wonder the story is called THE TICKING CLOCK OF MIAMI’S CONDO EMPIRE.  You should also know that coincidentally, Robert Lisman, who is the resident from Champlain Towers East, is the producer of our Condo Craze You Tube channel.  It’s a long article but again, it’s a must read.  To read it, click the Towers and the Ticking Clock below:

The Towers and the Ticking Clock

 

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How to Manage Littoral Zones in Florida by SOLitude

How to Manage Littoral Zones in Florida by SOLitude

  • Posted: Jan 30, 2022
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How to Manage Littoral Zones in Florida

Littoral Zones in Florida Waterbodies

Florida is famous for its beautiful wetlands, but these natural treasures are threatened by hundreds of different factors, from the composition of bottom sediments to features in the surrounding landscape. The space where these environments meet provides valuable insight about the health and diversity of an aquatic ecosystem. This unique area is called the littoral zone.

What Is a Littoral Zone?

The littoral zone is the down-sloping shelf of a pond or lake. This is the area that stretches from the high-water mark to the shore and into the area where sunlight penetrates through to the sediments at the bottom of a waterbody. Although the exact definition of littoral zone can change depending on the waterbody, it is generally considered the shallow area close to the shore in both saltwater and freshwater environments.

When healthy, the littoral zone looks like a miniature wetland. The beneficial plants that grow here often feature purple, white, yellow, or blue flowers that usually bloom all year long in Florida’s climates. These plants may include Golden Canna, Pickerelweed, Southern Blue Flag Iris, Fragrant Water Lily, and Florida Swamp-Lily.

Importance of a Littoral Zone

The littoral zone or littoral shelf supports a large number of native plants and aquatic life. Because Florida’s aquatic species are so diverse, some plants can survive partially or completely submerged while others do just fine floating on the water’s surface. Waterbodies that support a wide variety of native plant species tend to provide more nutrients to the native wildlife that are key to maintaining cover and habitat. In addition to supplying food to ponds and lake fish, local plants help maintain balanced levels of oxygen and other key elements.

Benefits of a Littoral Zone

In addition to protecting the health of lakes or ponds, the littoral zone can enhance the aesthetic appeal of any Florida waterbody. When filled with thriving plants and wildlife, a well-tended littoral zone adds value to the shoreline and even the surrounding property.

A littoral zone helps improve water quality by fostering beneficial species that consume the excess nutrients that contribute to nuisance algae and invasive aquatic weed growth. Additionally, when located near a flow structure, the littoral shelf helps filter out the minerals and nutrients in water before it leaves the lake or pond. This improved water quality has the added benefit of keeping mosquitos at bay and reducing foul odors exuding from the water.

Littoral shelves also help maintain the shoreline and prevent erosion. The native plant roots hold the soil and make the banks more stable and durable, which in turn helps reduce the need for extensive restoration or dredging projects in the future.

Littoral Zone Maintenance

Because the littoral zone transitions from dry land to the aquatic environment, it responds to natural and human influences and activities in the land ecosystem as well as the aquatic one. And because it is important for many industrial and recreational purposes, the littoral shelf is often drastically affected by human activities that amplify algal and weed growth, nutrient loading, overgrowth of invasive species as well as cause acidification and fluctuations in the water level. This underscores the importance of the littoral zone and littoral shelf maintenance for the health of lakes and ponds.

Establish A SOL Pro Plan for A Balanced, Healthy Waterbody

When properly established and managed, the littoral zone is less likely to require herbicide or algaecide applications. Recurring proactive management strategies such as nutrient remediation, biological bacteria applications, water quality testingaerationOxygen Saturation Technology (OST), and other sustainable solutions can have a lasting positive impact in Florida’s delicate aquatic environments. A SOL Pro Annual Management program will help any property owner prolong the balance and beauty of their lake or pond’s littoral zone.

 

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BuildingLink – Forward Focus: Re-engineering for the next 20 years by Richard Worth Regional Sales Director – Florida

BuildingLink – Forward Focus: Re-engineering for the next 20 years by Richard Worth Regional Sales Director – Florida

  • Posted: Jan 25, 2022
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BuildingLink – Forward Focus: Re-engineering for the next 20 years

by BuildingLink

 

The “What” and “Why” behind the changes BuildingLink is making.

BuildingLink has been hard at work – making our groundbreaking management system even better! The BuildingLink architecture we launched 20 years ago has withstood well the test of time – as evidenced by our amazing 5,800 property customer base. We know it is time to revisit and re-engineer what we had built, to make our management platform even more amazing. What are we currently working on?

 

We started with these core modules – Maintenance & Repairs, Amenity Reservations, Unit Overview, and Announcements – and have nearly completed rearchitecting their entire back end and front-end with these goals in mind:

·  Creating a state-of-the-art, eye-pleasing design.

·   Enhancing BuildingLink’s navigation experience by switching to a new single-page application (SPA) approach using Vue.js (instead of server-based page rendering) with dynamic drill-downs, pop-ups, and mouse-overs.

·   Implementing a super-secure back-end data layer built on API calls (technology that protects, limits, and speeds up access to your data).

·   Modularizing the code functionality to make it more predictable, reusable, and expandable by our developer team.

·   Preparing our site to support the latest and greatest in scalable, resilient technology – the stuff developers are excited to work with!

·   Moving to an entirely new and more “muscular” data center with better and faster servers and lots more internet connections. (Now Complete)

We hope you like what you have been seeing – we’re designing the changes by asking, managers, board members and BuildingLink fans to participate in our evolution through continuous user feedback.

We’ve already implemented more than 30 awesome suggestions from our valued BuildingLink users (THANK YOU!).

 

Rest assured that we take every bit of feedback to heart. We are working on the most important things first, the best way to influence the changes you would like to see is to please share with us your feedback
Call or email our Florida Sales Director

Thank you
Richard Worth
Regional Sales Director – Florida
407-529-6063
Richard@BuildingLink.com

 

 

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Shifting the Emotional Burden of Condo and HOA Delinquency by Axela Tech.

Shifting the Emotional Burden of Condo and HOA Delinquency by Axela Tech.

  • Posted: Jan 25, 2022
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Shifting the Emotional Burden of Condo and HOA Delinquency

by Bob Gourley / Axela Technologies

As an HOA delinquency collections professional, I frequently handle collection issues involving home and unit owners who have fallen behind in the timely payment of their association. So I know all too well the very real emotional cost paid by both debtor and collector. Timely payment and collection of common fees and assessments is as basic a business transaction as there is. However, because real human beings are involved, the transaction is often wrought with human emotion. Many times, those emotions range from tragic to hostile. Using a specialized debt collection agency for your condo or HOA delinquency problems isn’t just practical, it could be a lifesaver!

 

Pay Close Attention to the Person Behind the Debt Curtain

Unfortunately, regardless of how a condominium or HOA is managed—professionally or by the association itself—HOA delinquency cannot go unchallenged. If common fees and assessments aren’t collected in a timely fashion, the association suffers. Monies that were budgeted for association expenses aren’t available and, in some extreme cases, the good-paying owners in the community could be forced to cover the delinquencies through increased dues or assessments. This is an unfair situation that can cause serious distress in your community.

Shifting the Emotional Burden of Condo and HOA Delinquency

 

That said, consider this: when a homeowner hasn’t paid their association dues for multiple months, there are typically underlying circumstances and turmoil. Money is tight for whatever reason and the homeowner has decided that the association can wait for their money. Studies have shown that people experiencing financial hardships are far more prone to physical and emotional illness. Approaching someone who is experiencing financial hardship is challenging and should be handled by someone trained in doing so, as the conversation will likely be unpleasant.

Shifting the Emotional Burden of Condo and HOA Delinquency

 

Preparing for a Difficult Conversation

Should a delinquent homeowner decide to call the association or management firm to discuss their delinquency and address how they will repay the association, it will almost certainly be a lengthy call. It typically starts pleasant enough but quickly devolves into a discussion of non-association business items and explanations (or excuses) of why the fees cannot be paid at this time. The debtor will often play to the empathy of the person receiving the call, expecting that their story will convince the call recipient of their goodness and their intent to pay eventually when things get better for them. But the association is a business, and no amount of empathy can erase the fact that the money they owe is very much needed to keep the community healthy and successful. Homeowners often fail to remember that they don’t just live in a house that they call home, they live in a collection of homes that rely on one another to thrive, and any dollars lost can cause real struggle.

Shifting the Emotional Burden of Condo & HOA Delinquency

Once they are reminded of that, the call tends to escalate into anger because the debtor isn’t getting the leniency they hoped for or want. If you have ever received a call like this, you know exactly what I am talking about. These calls often end with little to no positive outcome.

In fact, there is usually a negative outcome. The debtor is upset because the call didn’t go their way. They still owe the money and they are now convinced that the association doesn’t care about them. The call recipient is typically upset because they have spent a great deal of time hearing the sad tale of woe and then being subjected to the debtor’s anger when things didn’t go their way. I have heard tales of people listening to the debtor for 25 to 30 minutes and then needing just as long to recover from the sad and hurtful phone call before being able to get back on task. This is a great emotional expense, but it can also be a great financial expense for time lost to an unproductive activity.

 

Hand Off the Emotional Burden

Using a specialized and fully licensed condo and HOA delinquency collection service such as Axela Technologies makes perfect sense in this situation. The association or management firm simply places the delinquent home or condo owner into our collections system as needed. At no cost or risk to the association, Axela Technologies’ highly-trained debt collection professionals take that burden off the association or association management firm. Since working with delinquent owners is all we do, you can bet we are equipped to handle the emotional cost of delinquency to the owner as well as the association. Since our service is merit-based, there is no extra financial burden on the good-paying owners. We take a negative and turn it into a positive.

Get in touch with Axela Technologies and avoid the emotional cost of delinquency for your association and your association members. Axela Technologies handles all collections on a merit-based system. Visit our website at https://www.axela-tech.com today to get in touch with one of our collections experts.

 

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Why do you need a website in 2022?

Why do you need a website in 2022?

  • Posted: Jan 25, 2022
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AAA Computer Website and Social Media Design Company (established in 1996 ) is a premium design agency that focuses on quality, innovation, & speed. We utilize technology to bring results that grow our clients businesses. We pride ourselves in great work ethic, integrity, and end-results. Throughout the years AAA has been able to create stunning, designs in multiple verticals while allowing our clients to obtain an overall better web presence. We offer Emergency Website Repair for your existing site!

The websites we produce are clean and fresh, each uniquely designed. Furthermore, we endeavor to ensure all our sites meet the accessibility standards demanded by the World Wide Web Consortium. Our websites are tested in the most commonly used browsers at different screen resolutions.

Top Reasons Your Business Needs A Website in 2022

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Find us on the Members Directory of SFPMA

With the new Law – Florida CS/HB 1237- One part of this is Every Condo, HOA and Association will have to inform owners and keep documents and Files available to All Owners. These Condos will need WEBSITES for this to be compliant. WE CAN HELP YOU WITH DESIGNING YOUR WEBSITE!

 

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