Resident Experience Management platform can help you deliver superior resident experiences and help you exceed resident expectations.
An effective portal solution for managing electronic communications with features that increases the resident experience. In this article, we look at how our Resident Experience Management platform can help you deliver superior resident experiences and help you exceed resident expectations.
- Efficient maintenance request process
- Transparency in association governance
- Virtual owner meetings and AGMs
- Efficient package management
- Secure resident and visitor parking
Due to pandemic restrictions, many management offices were inaccessible to residents. This caused a greater reliance on telephone and e-mail communication. For many residents, failure of management to respond to their queries in a proper way created distrust and a perception that the management company is incompetent. The root cause to this problem is the lack of an effective portal solution for managing electronic communications with features that increases the resident experience. In this article, we look at how our Resident Experience Management platform can help you deliver superior resident experiences and help you exceed resident expectations.
Efficient maintenance request process
The main responsibility of any management company is to ensure that community associations are well maintained. Residents should be able to report maintenance requests as soon as possible from wherever they are. While calls and text messages can get your attention, residents might not be able to explain the situation entirely. However, via Concierge Plus’ Service Request feature, they can give details of their concern and even upload pictures or videos to aid their explanation.
Requests are always tracked by unit, so you’ll always be able to access a history of what happened. And full reporting features mean you can very quickly generate all the information you need to update your board or your residents.
Transparency in association governance
Since the tragic Surfside condo collapse in Miami, residents are asking for more transparency from their elected board members. Transparency is characterized by visibility or accessibility of information concerning association practices.
Board members can use Concierge Plus as a platform for keeping residents in the loop with regards to anything related to building maintenance. Since the tragic Surfside condo collapse, we’ve been told that residents are particularly asking for their board’s plan on risk mitigation.
Board members can share documents such as a Reserve Study with unit owners using our File Sharing feature. This is a password-protected repository for important documents and is a great place to store articles of incorporation, meeting minutes, rules and regulations.
Virtual owner meetings and AGMs
As the pandemic eases and we resume in-person gatherings, hybrid meetings are slowly becoming a permanent part of how community associations function.
Board members can easily add HD web conferencing, automate attendance, enable eligible owners to vote online, and more through our all-in-one virtual meeting platform integration with GetQuorum.
Advanced and real-time electronic voting allows owners to vote securely on important meeting matters before or during the meeting using GetQuorum’s dynamic online platform.
Electronic voting offers substantial cost savings, improved efficiency and significantly reduces errors associated with traditional paper-based voting.
Efficient package management
Community managers, security guards and concierges everywhere are fighting a losing battle trying to keep up with the unrelenting wave of incoming parcels during the holiday season. When staff members spend more time accepting, storing and retrieving parcels, they can’t focus on their security duties.
With Concierge Plus’ Notification feature, you can avoid ending up with front desk congestion and angry residents. Use Concierge Plus to manage package deliveries with automated emails and an easy tracking process. Residents can select to be notified by text message (SMS) or by an automated phone call, which is perfect for urgent and timely notifications.
With our barcode scanner your team can quickly scan every package that arrives, and when residents come to pick-up their packages, they simply sign on a digital signature pad to confirm their identity permanently and securely.
Last but not least, we also offer beautifully designed, 40″ digital lobby display screens which you can use to alert residents that items are available for pick-up.
Secure resident and visitor parking
For most residents, the safety factors associated with condo living are a huge consideration in choosing life in a community association.
Concierge Plus can help you manage who is coming in and out, where they are parking, and if they have permission to enter the building. Our integrated hardware offerings alleviate confusion with parking pass printers that clearly denote who is parking where.
The printer connects easily to your computer and facilitates tracking of visitor vehicle details such as license plate number, make, and color. A parking pass receipt will print automatically for visitors to display on their dashboards.
Tags: Management Tools
We pride ourselves on providing invaluable services to HOAs/COAs and their property managers throughout S. Florida that facilitate the improvement of safety and appearance of their communities while preserving the integrity of property values. Our first division, 
Is your security system equipped to help you monitor your property on a 24/7 basis? If you are fortunate enough that your facility still has the same security needs as when you initially installed your security system, and that system hasn’t been rendered obsolete in recent years, it could still cause issues in the future.
United Security Inc. (USI) provides contract security solutions and investigation services to a select group of vertical markets. For the past 30 years, USI has created safe, secure environments for commercial and government employees and customers by investing in our people, innovation and relationships. USI is committed to delivering:
The Jansen Family have been serving the homeowner and construction industry of the Florida Gulf Coast from Fort Meyers to North Tampa, Tarpon Springs and the Islands since 1973. In 2002, Phillip Jansen and his son Travis opened Jansen Shutters & Windows with the intention of providing the best hurricane protection necessary to ensure the safety of your family and business.
After years in parking compliance and towing services, we saw a real need for organized, reliable, and effective security services for residential and commercial property managers.
FSW First Response Solution Inc. serves residential, commercial, government, and industrial clients. Through our top-notch, 24-hour security services, we’ll ensure your safety and protection.
All In One System – manage so many devices on you properties. you control access for owners and guests at your fingertips!
iDentyTech is a leading provider of intuitive Identity management products and solutions. Founded in 2010 IdentyTech™ provides its worldwide customers with best-in- class complete identity management solutions. We further offer custom engineered solutions for those customers requiring proprietary solutions. IdentyTech has field proven solutions for Corporate Enterprise, government and Financial services, healthcare, schools, Transportation, Small Medium businesses and many others.
